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When a customer's well pump died about 7pm, they said Joshua got back to them within an hour, scheduled his apprentice John for 9 am the next morning, and the new pump was up and running by 1pm. Pure Water Plumbing holds a 5-star Google average from 46 ratings and an A+ grade from the Better Business Bureau. A customer who suddenly had no water said Josh came out in the pouring rain, set the family up with a water buffalo, and after pulling the pump found it had been damaged by a lightning strike. A customer whose mom needed a plumber said Josh stayed and worked until after 6:30 PM, and that they used texting to keep her updated. A customer with two leaking sinks said they came out quick and had both fixed. The work goes past repairs. A customer who first called about a leak in their shower went on to have a full shower remodel, and said Josh gave a fair upfront quote with no surprises. A 2025 customer said Josh and his father Mike replaced their well pump and bladder tank. In a 2024 review, a customer with standing water in the basement said Josh came out quickly and put in a sump pump within 2 days. A 2023 customer said Josh personally delivered a shop vac when their well water tank failed and was at the home at 9:00 a.m. the next morning with a new tank.
I can’t say enough good things about Josh and his crew. We first call them about a leak in our shower that turned into a full shower remodel. From start to finish the whole experience was excellent. Josh showed up on time quickly found the problem and explained everything clearly without any pressure. When we decided to go ahead with the remodel, he walked us through our options and gave us a fair upfront quote with no surprises. The quality of the work is outstanding. The new shower looks beautiful and every detail was done with care. The crew was professional and respectful. If you need a reliable, honest and skilled plumber, look no further. We highly recommend Pure Water Plumbing to anyone looking for a repair or bathroom upgrade.
Absolute lifesavers! Our shower suddenly broke, and Josh managed to fit us into their schedule with almost zero notice. They arrived quickly, diagnosed the issue immediately, and fixed it perfectly. Super professional, highly efficient, and very fair pricing. Five stars all the way!
Beautiful, professional countertop installation done with care and respect. Highly recommend
Pure Water Plumbing went above and beyond in their Well Water Sump Pump replacement job. They were consummate professionals, performed the work quickly, efficiently, and at a very reasonable rate. They arrived when they said they would be here, and were undeterred when they encountered any issue impeding the job, while keeping a positive can do attitude. I highly recommend this Company for any Well Water Pump system issue, and they will always be my first call should I need service in the future.
I cannot say enough good things about Josh and Pure Water. He truly saved the day for my family! It’s not every day you have a major well issue, and when we suddenly found ourselves without water, I honestly didn’t know what to do or who to trust. I initially contacted a much larger company based on their reviews and was given a very extensive solution with a timeline that could have left my family without water for close to two weeks. After days without a follow-up, I knew I needed to keep looking. That’s when I found Josh at Pure Water—and the experience could not have been more different. Josh responded immediately. He came out in the pouring rain and quickly set us up with a water buffalo so my family had water again while he worked to determine what was actually wrong. That alone meant so much to us. Instead of adding to an already stressful situation, Josh immediately eased my nerves and made me feel like we were going to get through it. We had been preparing ourselves for a huge well problem. Josh took the time to actually investigate and, after pulling the pump, discovered that it had been damaged by a lightning strike, along with a separate toilet issue. The situation was very different from what we originally feared. What impressed me most was the way Josh handled everything. He was responsive, honest, knowledgeable, and focused on finding the right solution—not the biggest or most expensive one. He also worked with trusted partners who understood our situation and treated our family’s needs as a priority. I received three estimates, and Josh was by far the best—not just in price, but in the overall experience and level of service he provided. When your family suddenly has no water, you realize very quickly how important it is to have someone you can trust. Josh didn't just fix our water problem; he gave us peace of mind during an incredibly stressful situation. Sometimes the biggest company isn't the one that provides the best service, solution, or value. I am so grateful I kept looking and found Josh and Pure Water. I would recommend him without hesitation!
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Pure Water Plumbing. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater delivered and installed the same day5.0
A free valve fix5.0