Quality Deluxe LLC

Quality Deluxe LLC is a Milton plumbing company whose Massachusetts plumber license is registry-verified active and which carries an A+ BBB rating. Eric, the owner, is the name behind almost every review in a genuinely large body of feedback — 70 reviews from 2021 through 2026 — and the picture that emerges splits cleanly along one line: routine and emergency plumbing calls draw overwhelming, specific praise, while a handful of larger remodeling projects draw serious, credible complaints. On the plumbing side, the record is strong. Reviews describe Eric responding to a burst basement pipe on a Sunday, an exploded water heater, frozen pipes fixed the day after they were reported, and a bad leak secured at 10pm on a Friday night after answering the phone within minutes. Multiple reviewers describe him showing up the same day, diagnosing the problem immediately, and finishing the job before the day was out. One reviewer described him trying the cheaper fix on a leaking bathtub drain first, only escalating to a more complete repair once the simpler option didn't hold — the kind of honest sequencing that saves a customer money when it works. The larger jobs tell a different story. A March 2024 review described a remodeling project running six months past its promised 100-day timeline, with subcontractors reportedly never paid despite the customer paying on schedule, and materials charged to the customer's own credit card. A February 2025 review described a bathroom remodel that took 15 months longer than promised, requiring constant follow-up, and said the company has a pattern of not paying its subcontractors. An April 2025 review described a leaking water filter fitting that went unaddressed through repeated emails, calls, and texts. And an October 2023 review described a technician arriving four hours late, then quoting $600 for a repair the reviewer believed should have cost $350 less, with the company attempting to negotiate once the price was questioned. These aren't isolated one-off complaints — the remodeling and payment issues show up across separate reviews spanning several years, describing the same kind of problem each time: delayed timelines, unpaid subcontractors, and difficulty getting a response once something goes wrong after the fact. The company's own site describes offering emergency repairs, water heater work, drain and sewer service, gas lines, and kitchen and bathroom remodeling across Brockton and the Greater Boston area, with 10 years self-reported in business. Anyone with a routine plumbing repair or a genuine emergency is who the bulk of these reviews describe being served quickly and well by Eric personally. Anyone considering this company for a larger remodeling project, however, should ask pointed questions about subcontractor payment practices and get a firm, written timeline and price before signing anything — several separate accounts describe exactly the kind of trouble that arises when those things aren't nailed down.