Quality Deluxe LLC

Quality Deluxe is a Milton plumbing shop built around one name — Eric, whose state plumbing license is active and whose company holds an A+ grade with the Better Business Bureau. Across 101 Google ratings averaging 4.6, the story that repeats is speed: a burst pipe on the coldest day of the year, a water heater that died on a Sunday night, a leak found at 9pm on a Friday — and Eric showing up within hours, weekends and holidays included. Water heaters are a recurring job: in one case he inspected a failing 40-gallon unit before recommending a larger 50-gallon replacement rather than just selling a swap, and had it installed and running by early afternoon the next day. Several customers describe calling him back for multiple jobs over a few years — a leaking bathtub drain, a kitchen sink clog the day before a family party, a cracked pipe leaking through a wall into other floors of the house. Not every account is this clean. In a 2025 review, a customer said a water filter Eric installed developed a leak at the fitting and that Eric stopped responding to calls, texts and emails about fixing it. Two other reviews, from 2024 and 2025, describe a different scale of job — a bathroom remodel and a larger renovation — where the customers said subcontractors went unpaid and the work stretched months past what was promised. A 2023 review separately describes a four-hour-late arrival and a dispute over the cost of a part. The emergency plumbing calls — a leak, a dead water heater, a clogged drain — are what the bulk of the record backs up, and that's the strength worth calling on Eric for. For anything larger that pulls in subcontracted trades or runs over a longer timeline, it's worth pinning down payment terms and a firm schedule before signing on, given the handful of accounts describing stalled bigger jobs.