Is this your business?Claim this page →
Verified record
A 75-year-old house sprang a leak on the afternoon of Christmas Eve, and when the customer called Quality Plumbing & Heating in a panic, he answered right away, came over, diagnosed the problem and repaired it before dark, according to a December 2025 Google review. The reviewer called the price reasonable. In October 2026, another Google reviewer wrote that the company helped on short notice with a well pump emergency. The Dayville, Connecticut business averages 4.6 stars from 39 Google ratings, and the Connecticut registry lists HVAC license HTG.0397195-S1, active, held by Quality Plumbing & Heating Inc. In a September 2024 review, a customer wrote that Brian's truck broke down and had to be towed, that he went back to his shop and then came to their house, and that when he saw how dangerous their situation was, he fixed it free of charge. A November 2024 reviewer wrote that Brian responded quickly to two separate issues at their address in four months and diagnosed and addressed each one the same day. In a January 2022 review, a customer wrote that the company came out the same day, helped find and explain the problem, and charged nothing for coming out. In a February 2026 one-star review, a customer wrote that they watched the owner of the business yell at their elderly father when he called to say a visit was no longer needed because the leak had been fixed, and that the father was told to "Figure it Out"; the father had also told the reviewer of an earlier promised end-of-day visit that never happened. In a September 2023 three-star review, a customer described a quick find and an admittedly temporary fix, a gruff manner, and three times he said he would be there before he showed up.
Quality Plumbing and Heating provided exceptional service and expertise on short notice related to a recent well pump emergency. I would highly recommend. Will always be my first call.
Quality Plumbing does not provide "Quality Customer Service"! I just witnessed the owner of the business yell at my elderly father when he called to let them know they didn't need to come to his house as the issue was resolved. What my father never got to say was this his "Daughter" had just fixed the leak. I was standing there when my father was advised this is the second time he had done that to them and he was told to "Figure it Out". Which is exactly what he did! My father shared with me that he's been told before, they would come to repair his issue after they completed the end of day schedule, and they never showed. Over promise, and under deliver! I would have thought they would have been happy to go home sooner, rather than be upset over the loss of the service call fee. They have just lost not 1 however, 2 customers. I will never use them again nor will my father. Do not recommend, unless you like being talked down to. I get that there are a lot of plumbing issues during the winter months however, that doesn't mean you should treat customers poorly.
My darling 75 year old house decided to spring a leak on the afternoon of CHRISTMAS EVE of all times. I called Quality up in a panic and he answered right away. He came over, helped me calm down about it, diagnosed the problem, and repaired it before dark. The price was reasonable and the job was done perfectly. 10/10 service, you can't ask for better! I will certainly call again when I need to.
Extremely satisfied with the work and professionalism with this company. Highly recommended to all.
Got the problem resolved in the same day despite adversity.
Specializes in
Also offers
Languages
1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Quality Plumbing & Heating LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater delivered and installed the same day5.0
