Reliable The Fence People

Reliable The Fence People is a Woburn fence contractor whose Google page has piled up 1,090 ratings averaging 4.7, and the same theme keeps surfacing in the last few months: crews that show up on schedule, finish in a day, and leave the yard clean. The Better Business Bureau backs that up with an A+ grade and an active Accredited Business listing. Recent reviewers describe posts reset after winter storms, a fence section repaired within a week of a tree falling on it, and a stockade-fence-and-gate job finished start-to-finish, cleanup included, in a single day. One customer notes a fence Reliable installed about 20 years ago is still standing without issue, and more than one recent reviewer mentions hiring the company after seeing a neighbor's fence hold up over time. Not every job goes cleanly. A salesperson mismeasured one order; the crew caught it and returned the next day with the correct fencing. Another customer's new gate came out the wrong height, and two installers were back the following day to fix it. Communication is the one recurring soft spot — a reviewer who otherwise called the pricing and product excellent said updates went quiet at points during the project. The one review worth reading closely before booking is a detailed, one-star account alleging the crew built a fence over the local height limit without pulling a permit, didn't establish the property line with neighbors, and prompted a police call amid a noise-ordinance dispute during installation. It's an outlier against hundreds of positive reports, but specific enough — permit, height, staking, noise curfew — that it's worth asking directly how Reliable handles permitting and property-line confirmation on your own job before signing a contract. For a straightforward vinyl, cedar, or chain-link install, or a repair after storm or tree damage, the recent track record is deep enough to trust: a high-volume shop that mostly delivers what it promises, on schedule, with a tidy site when it's done. Before booking, get it in writing who handles permits and locating your property lines, and ask what happens if a section needs adjusting after installation — both scenarios turned up, if rarely, in the reviews.