Reliance Dryer Vent Services & Air Duct Cleaning Services

Reliance Dryer Vent Services & Air Duct Cleaning Services works out of Medford, handling dryer vent cleaning and air duct cleaning for homes around Greater Boston, with a few reviews also mentioning ductless and central air conditioner repair. Most of the 22 Google reviews on file describe the same basic call: a technician arrives, finds more lint buildup than the homeowner expected, clears the vent, and leaves the dryer running noticeably faster and safer. Several reviewers name the technician directly — Fred found a loose vent connection that had likely been leaking warm air for months before repairing it, and Peter's dryer vent inspection turned up issues serious enough to need a follow-up repair. Google shows an overall 4.5-star average across the 22 ratings, and the earlier stretch of the record, largely dated between late 2024 and mid-2025, is heavily positive. Worth pausing on before booking: a number of five-star reviews go well beyond dryer vents and ducts, describing chimney repair, gas fireplace cleaning, roofing, attic insulation and mold remediation all in the same visit — work outside a dryer-vent-and-duct specialist's usual scope — and a few even refer to the company under slightly different names ("Reliance Company of MA," "Medford Dryer Vent Services"). That mismatch is worth asking about directly rather than assuming the same crew handles all of it. More concretely, the two most recent reviews on file, both from spring 2026, are complaints. An April 2026 review says the technician left the job unfinished — the dryer now takes twice as long to dry clothes — and calls and emails afterward went unanswered, leaving the customer feeling overcharged. A May 2026 review describes reaching an overseas call center whose operators, while polite, could only answer scripted questions about billing and scheduling rather than the specifics of a dryer vent job. For a straightforward dryer vent or duct cleaning, the earlier record shows a company that finds real buildup and clears it thoroughly. Given the recent service complaint and the unrelated extra services showing up in some reviews, it's worth confirming exactly what's being quoted and getting a callback number that reaches someone local before scheduling.