Rescom Exteriors, Inc

Rescom Exteriors installs replacement windows and doors around Auburn and central Massachusetts, and the reviews on file show an unusually long-tenured customer base — several reviewers describe returning every decade or so, including one who first worked with the company in 2017 for a fair-show window deal and has now used it three times, and another who had windows replaced twenty years ago and just went back for one more. Named sales staff (Ben Hogan, Paul, Rob) come up repeatedly for low-pressure, informative visits, and reviewers describe careful, custom-fit installation — including doors and windows sized for century-old openings — plus warranty follow-through: in a 2021 review, one customer described the company repairing a storm door and a wind-damaged screen years after installation, at no charge. The company holds an active Massachusetts home improvement contractor license (120598) and has been a BBB-accredited, A+-graded business since 1995. Set against that, a cluster of 2025-2026 reviews describes repeated, unwanted phone calls after signing up at a fair, raffle, or home-show table — several reviewers say the calls continued from multiple numbers even after they asked to stop, and one described feeling pressured into giving out a phone number in the first place. That pattern concerns the company's marketing outreach rather than its installation work, but it recurs across independent reviewers and is worth knowing before handing over contact information. A smaller number of complaints are about the work itself: in a January 2025 review, a customer described a $15,000 quote for two basic steel doors and a promised follow-up quote that never came; in older 2021-2022 reviews, other customers described a door needing yearly winter adjustments despite a lifetime guarantee, and windows that felt cold and fogged despite anti-fog marketing claims, with some property damaged during installation.