Reynolds Roofing is a small, owner-run roofing outfit out of Orleans, working jobs across Cape Cod — Sandwich, Forestdale, Pocasset, even a Nantucket cottage. Edward "Ed" Reynolds holds an active Massachusetts home improvement contractor registration, and BuildZoom's permit-based scoring (a BZ Score of 91, not a customer rating) points to real, ongoing building-department activity behind the word of mouth.
That word of mouth is consistent: 4.6 to 4.8 stars across Google, Angi, HomeAdvisor and Thumbtack, and the same word keeps showing up across nearly a decade of reviews — responsive. Several customers hired him after watching him work on a parent's or a neighbor's roof first, and reviews from 2018 through 2023 describe him or his crew arriving on time, finishing fast, and cleaning up before they left. In a 2022 review, one Pocasset customer noted that Ed is a veteran and said he "took great care" of her father, a retired Army colonel.
Two specific complaints stand out from otherwise glowing feedback, and both point to the same soft spot. In a 2020 Angi review, a customer said a chimney-flashing repair started peeling within two days, described the follow-up patch job as sloppy, and disputed the $800 invoice, calling it a scam. In a 2022 Google review, another customer described a roof-fan leak that survived three separate follow-up visits — including one where the fix was a strip of duct tape — and said the roof still leaked afterward. Neither complaint is about the core shingle work, which draws the bulk of the praise; both are about flashing and roof penetrations.
BuildZoom also shows two earlier Massachusetts HIC registration numbers under Edward Reynolds' name, listed as inactive alongside the one that's currently verified active — most likely just renewal history, but worth a quick question if it matters to you.
For a standard re-roof, shingle repair, or a roof done ahead of a home sale, the record across five platforms says Reynolds shows up, finishes on schedule, and charges fairly. If your job involves a chimney or a roof penetration with a history of leaking, it's worth asking directly how he'll guarantee the fix holds before you sign off.
