Verified record
A water heater that failed around 11 a.m. was replaced before the day ended, according to a July 2026 customer of Ro’s Plumbing. The same visit also addressed water hammer. This East Hartford plumbing company handles water heaters, leaks, fixtures and household plumbing; its website says it has 18 years in business and serves towns including Andover, Avon, Bristol, Canton, Colchester and Glastonbury. It also advertises wells and water filtration. Google lists a 5-star average from 59 ratings. Customers’ written accounts run from 2021 through 2026, with plumbing repairs and water-heater work appearing alongside bathroom additions and renovation plumbing. A June 2026 rental-property customer described an immediate response to an urgent problem, clear communication and a resolution without unnecessary delays. Another June customer reported a prompt outdoor-spigot replacement. The office and the people doing the work both receive specific praise. In August 2026, a customer described Melissa explaining the scheduling process and keeping them updated while Kelvin and Ro made several visits to troubleshoot a plumbing issue. The customer said the problem was ultimately resolved and appreciated the team’s patience and explanations throughout. Older customers describe returning for separate jobs. In August 2025, one homeowner said a water-heater installation and outdoor-faucet repair led them to hire the company again for a shower cartridge. A January 2025 customer was pleased with a bathroom added to the second floor. In July 2024, a customer with a clogged bathtub reported a next-morning visit, identification of a drain-pipe problem in the garage within 30 minutes, and a cleared drain. An October 2024 account described Calvin responding immediately to a sink-pipe leak that had flooded part of a basement and fixing additional plumbing issues he noticed. Prices drew different reactions. The August 2025 repeat customer called them extremely fair, while an August 2023 reviewer described the service as expensive, though they were happy with the prompt, clean and courteous work. A May 2023 customer separately praised reasonable pricing after water-heater parts installation and repairs to leaking sinks.
I highly recommend Ro’s Plumbing for their exceptional customer service, professionalism, and commitment to getting the job done right. From the very beginning, Melissa was wonderful to work with. She was extremely thorough, professional, and informative when scheduling the service. She kept me updated, explained what to expect, and communicated throughout the process, which made a stressful plumbing issue much easier to manage. Her attention to detail and willingness to provide additional information were truly appreciated. Kelvin and Ro were also outstanding. They were professional, knowledgeable, courteous, and incredibly patient throughout the entire process. Even though they had to come out multiple times to address and ultimately resolve the concern, they never made me feel like I was an inconvenience. Instead, they continued to troubleshoot, explain what they were doing, and make sure the issue was properly addressed. They truly went above and beyond the call of duty to make sure everything was taken care of. Their dedication, workmanship, and willingness to keep working until the problem was resolved did not go unnoticed. It is rare to find a company that provides this level of customer service from the office staff to the technicians in the field. I am extremely grateful for everything Melissa, Kelvin, and Ro did to help resolve my plumbing issue. I will absolutely continue to use Ro’s Plumbing for my future plumbing needs and would highly recommend them to anyone looking for a reliable, professional, knowledgeable, and customer-focused plumbing company. Thank you all for your hard work and for truly caring about your customers!
Our water heater went out around 11am today and before the end of the day not only did we have a new hot water heater but we were also able to address our water hammer. Very professional and kind.
Ro Plumbing is exactly the kind of company every property owner hopes to have on call when something urgent goes wrong. I reached out to them during a high-stress plumbing issue at my rental property, and their response was immediate, professional, and highly reassuring. From the first interaction, it was clear they understood the urgency and had the experience to handle it efficiently. What truly sets Ro Plumbing apart is their reliability under pressure. They communicated clearly, showed up when it mattered, and resolved the issue without adding unnecessary complications or delays. Their approach was calm, focused, and solution-driven exactly what you need in a time-sensitive situation. As a property owner especially managing from a distance having a dependable contractor is critical. Ro Plumbing earned my trust quickly through their responsiveness, professionalism, and consistent follow-through. They made a stressful situation feel controlled and manageable. If you are a homeowner, landlord, investor, or property manager looking for a plumbing company that is responsive, accountable, and capable, Ro Plumbing is a smart choice. They do not just fix plumbing problems they give you comfort that the job will be handled right.
Outdoor spigot changed in a timely manor fast and professional
Professional, on time. Explained what was to be done and how. Thank you
Specializes in
Also offers
Service area
1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Ro's Plumbing LLC.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Languages
Languages
