JJ JAC Plumbing

A leaky outdoor faucet is at the center of JJ JAC Plumbing’s sharpest complaint: in April 2026, a HomeAdvisor customer said owner James made the leak worse and water was then entering the basement. The customer warned other homeowners against hiring the company. JJ JAC describes itself as an East Hartford plumbing company offering residential plumbing repairs, water heaters and well-pump service. Earlier customers described different experiences. In September 2023, one Google reviewer said JJ had redone the plumbing in a 100-year-old house; another praised clean work and clear explanations of pricing and the work being done. Several HomeAdvisor customers writing in 2021 praised communication, punctuality and cleanup. An April 2021 customer said James explained the scope and cost before completing a difficult task, while another described a straightforward estimate without unexpected charges. A separate April 2021 reviewer felt the price of a repair was high. HomeAdvisor’s headline average is 4.7 stars from 21 ratings; Google shows five stars from two ratings.