Robert B Our Co Inc

Robert B. Our Co. is a Harwich site and utility contractor that's been digging on Cape Cod for more than 60 years — the company says it was founded by a father whose sons later took over, and Cape Cod papers marked its 60th anniversary in 2017. Today the work spans septic installs and upgrades, sewer and water hookups, demolition, marine construction, and a materials yard that supplies mulch and landscape products. The strongest praise, spanning 2021 through 2025, is for septic emergencies handled fast — a failed system fixed in time for a house closing, a rental property's system dispatched the same afternoon from off-Cape. Reviewers describing actual installs single out complex jobs done cleanly, with tanks located and pumped with minimal disturbance to a lawn, and several customers say they've used the company for decades. Set against that is a real cluster of specific complaints, mostly from 2022 through 2025: unexpected charges (a location fee on top of a quoted price, a fuel surcharge added after a mulch delivery, a customer billed again when a septic job wasn't finished the first time), a 2025 review describing roads left in poor shape after site work, and a 2025 account calling the company's dealings disingenuous. One Nextdoor commenter said the company sold off its septic pumping business to a larger regional operator more than a year ago and that service declined afterward — though several 2025 reviews still describe pumping done directly by the company, so that account doesn't fully square with what other customers describe. A 2023 review also raised a serious complaint about an individual employee's conduct toward a reviewer's family member, unrelated to the quality of the work itself, and the oldest account on file, from 2020, described sprinkler lines punctured during a pumping visit. For septic installs, upgrades and utility connection work, this is a company with decades of Cape Cod projects behind it and reviewers who return for exactly that experience — but given the recent billing and service complaints, it's worth getting a written, itemized estimate before the truck rolls, and asking directly whether the crew still handles pumping in-house.