Robert Marshall & Sons Inc

Robert Marshall & Sons Inc works out of 250 North Street in Danvers and is hired for the kind of job that takes months rather than an afternoon: custom homes built from the ground up, additions, and full kitchen and bath remodels across Boston's North Shore. The company describes itself as family operated and owned, with the skills of the trade passed down through three generations and the business running since 1959. Its credentials check out where it counts. The Massachusetts state registry lists Home Improvement Contractor registration 116708 as active, with Robert Marshall & Sons, Inc. as the holder of record — a verified registration rather than a number a directory copied down. Town building-permit records on the North Shore name the company as the contractor on residential renovation work, and federal retirement-plan filings list the corporation as a plan sponsor, which is the paper trail of an established employer rather than a one-truck operation. The Better Business Bureau lists four employees. The customer record, by contrast, is thin. Google shows a 5-star average across four ratings, and the single review on file — from a homeowner in early 2025 — calls them an "Exelente construction company" without describing the job. That is a positive signal, but it is one voice, and it is not enough to tell you how they handle a schedule slipping, a change order, or a punch list. The BBB profile carries no rating at all, and the bureau says plainly it lacks sufficient information to issue one; there are no complaints published either. There is one thing worth clearing up on a first call: the company's own site says it has been building since 1959, while the BBB file records a business start date of January 1, 1999. Both can be true of a family firm that reincorporated, but ask which entity you would be contracting with and whose registration number appears on the contract. This is a reasonable call for a North Shore homeowner planning a custom build or a substantial addition and willing to do their own reference work — ask for two or three recent addresses you can drive past, confirm HIC registration 116708 on the contract, and get the scope and payment schedule in writing before the first check.