Ronnie Rosi/East Coast Custom Floors LLC

I am an interior designer based out of Bedford, NH and have been working with Ronnie and Anthony Rossi for the past four years. My designs are as good as the work that gets executed and I will say this father and son team are the best tile installers I have ever worked with in my 23 years as a designer and general contractor. They also have become great friends and part of the Ruth Axtell Interiors family! I cannot say enough good things about them!

Ronnie is an artisan. He cares deeply about the look of the floors and worked closely with me to be sure the tiles' final appearance was perfect. He takes great care to do things right. He also has a very good eye for detail and was sure to confirm with me each step of the way. I could not be happier with the final product.

Ronnie and his son, Anthony, were highly professional and followed through on everything we asked for! Ronnie made sure to check in and consult with us on all details of our bathroom project. We couldn’t be happier with the end result. I highly recommend East Coast Custom Floors LLC and look forward to working with them again for our next project.

I have used East Coast Custom Floors for numerous projects my latest one being my 2 bathrooms. We discussed tiles and what I wanted in person. Ron and Anthony are polite and understood my needs. My walk in shower is amazing, the tile work is far beyond my expectation. I chose imported tiles and the design came together beautifully. I have always chosen Ron and Anthony because of the top notch quality and reasonable in pricing and goes above and beyond to make sure you are happy. I will always choose East Coast Custom Flooring. You will never be disappointed. Check out his photos on Facebook. It speaks for itself.

We accidentally called East Coast Custom Floors instead of East Coast Flooring (recommended by Lowes). Ronnie was very accommodating and came out quickly on a Saturday to view the project. We thought he said he would have the estimate ready by Tuesday, so when we didn't have one, my wife left him a voice mail. This upset him and he replied with a defensive email about how she made it sound like he wasn't following through, when, in fact, he was working 12 hour days and was offering to squeeze our project in on his personal time. He provided a fair written estimate and then ghosted us. My wife called and left voicemails and sent texts and an email apologizing for her comment and thanking him for the estimate. I sent an email with an apology and acceptance of the estimate. I also sent follow-up texts (not knowing he had blocked us). We assumed that he was too busy to respond to our communications. On the day he was scheduled to arrive (based on the verbal agreement during his walk-through and the fact that he gave a written estimate), we canceled our paint contractor for the day and prepared for Ronnie to show up. When he didn't, I tried to call, only to realize my number had been blocked. I called from a private number and left him a voicemail and also sent an email to the company. His son's phone number listed on the business card has been disconnected. NO RESPONSE. Although we were initially thrilled with our mistake in calling the "wrong" East Coast company, we are relieved to know he won't be working on our house if this is his temperament. Otherwise, he seemed knowledgeable and offered a fair price. Just don't piss him off. 😉 UPDATE: I said nothing bad about Ronnie. He agreed our floors were installed incorrectly, and we were right to fire previous contractors. I even noted that he came quickly and offered a fair price (maybe because he didn't plan to do it - it was his last communication). In our apology, we explained that we had a very challenging day when the call was made. It's not a good reason, but it was our reason for being on edge. We apologized. If Ronnie didn't want the job, he should have told us instead of blocking us and not replying to any communications. Anyway... Best of luck!