Scott Williams

Scott Williams is a heating-oil delivery and HVAC outfit that's been running out of Quincy since 1937, according to the company, now run by Ken Williams, grandson of founder Lawrence Williams. It says it covers Suffolk, Norfolk, and Plymouth counties, the towns that make up Boston's South Shore. On Google, where it holds a 3.5-star average across 35 ratings, the story splits by what people are calling about. One customer who ran out of oil at a temporary office in late February got same-day delivery and called the response "incredible" — the kind of thing an oil company lives or dies by, and the strongest recent mark in its favor. The complaint that keeps surfacing is on the phone, not in the driveway. A March review described being hung up on twice mid-sentence during a billing question, and it isn't an isolated gripe — a similar complaint about rude phone handling surfaces earlier in its history too. Whatever's happening on that line, it's worth asking about directly before opening an account; nothing in the reviews points to the same friction on the delivery or repair side. Scott Williams is a reasonable call for oil delivery and heating/cooling service across its South Shore towns, particularly if a fast response when you run dry matters most. Before signing up, it's worth sorting out any billing questions in person rather than by phone, and confirming your town falls inside its stated service area.