SERVPRO of Beverly/Cape Ann

SERVPRO of Beverly/Cape Ann is the call for a water, fire, or storm emergency on the North Shore — basements flooded overnight, a chimney fire's soot floor to ceiling, a tree through the roof — and the reviews describe a team built for exactly that kind of urgency. The through-line across dozens of accounts is speed: a team on-site within an hour or two of a call shows up again and again, whether it's a gas water heater leaking on Mother's Day, a septic backup on Easter Sunday, or an office flooded during a January rainstorm. One 2024 review described a tree crashing through a roof during a storm, with a project manager on-site within hours, remediation starting the next day, and the crew working directly with the customer's insurance appraiser through demo and reconstruction. Another 2024 review credited a team returning multiple times to check moisture levels in floors and ceilings until everything was fully dried. Honesty about the actual scope of work comes up too — a 2024 review described a technician checking ductwork and a furnace for a bad odor, finding no dead animals, and pointing the homeowner to an HVAC company rather than selling unnecessary duct cleaning. In a 2026 review, a pastor described the crew guiding a church through cleanup and demolition after an act of arson and vandalism, praising a team member by name for the attention and knowledge shown in a difficult moment. Not every account is glowing. A 2025 review describes being quoted almost triple what three other companies quoted for a basement leak, calling it a scam; a 2022 review describes a $10,000 estimate for asbestos-related work after other companies came in near $2,300 for the same job, plus a disputed bill after passing on the work. A separate 2024 review describes the company suing the customer over a slip-and-fall its own crew member sustained on the property during a job, though no negligence was found. Recent activity has been steady and clean — seven reviews in the last six months, none negative — but given the pricing complaints on record, get a written, itemized estimate and, for anything beyond a straightforward water extraction, a second quote before signing.