Verified record
SERVPRO of Beverly/Cape Ann (also displayed as SERVPRO of Beverly/Gloucester) is an independently owned SERVPRO franchise based in Beverly, Massachusetts, providing 24/7 water, fire, mold, storm, biohazard, and construction restoration and cleaning services to Beverly, Gloucester, and the surrounding Cape Ann area. Owner Antonio (Tony) LaGrassa, a U.S. Navy veteran with residential and commercial construction and disaster recovery experience, joined the SERVPRO Ownership System with this location in 2012. The company holds a Massachusetts CSL license (CS-092569), independently registry-verified active under Antonio V. LaGrassa's name. The review record is large and deep: 96 reviews from 2022 through 2026 across 5 sources, with a 4.8-star Google rating from 129 ratings. Reviewers overwhelmingly describe fast emergency response — teams on-site within an hour or two of a call, water extraction and drying setups completed the same evening, and responsive project managers like Gary Tuttle, Danny, and Tony LaGrassa named repeatedly for clear, ongoing communication through jobs ranging from basement flooding and septic backups to mold mitigation, smoke damage, and a tree crashing through a roof during a storm. Against that broad record sit three specific negative reviews spread across different years. A 2025 review described being quoted almost triple what three competitors quoted for a basement leak. A 2024 review described the company pursuing a negligence claim against the customer after someone slipped during the job on the customer's property, with no negligence ultimately found. A 2022 review described confusion over a permit pulled by a different company and a $10,000 quote following asbestos testing. Recent activity (the last six months) shows six reviews with none negative, and the overall pattern is a small number of isolated disputes — on pricing, a liability dispute, and a permitting mix-up — against a much larger base of consistent, specific, named-staff praise for fast, professional restoration work.
Quick and easy!
Major clean up from water damage. Fantastic customer Service. Followed up in exceptional cleanup.
Excellent communication throughout our water remediation project. Efficient, timely, and outstanding.
It was a pleasure to work with the entire SERVPRO team.
SERVPRO Has been of great help to me on more than one occasion. When I called for help, unlike their competitors I got someone live on the phone right away. SERVPRO had people and equipment at our property quickly, they were very capable and professional, and stayed on the job until complete !
Specializes in
Also offers
Service area
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 3, 2026.
Fire and flood restoration5.0
Whole-home rebuilds after a fire5.0
Full fire rebuilds4.2
Takes on large, difficult projects3.8
