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In 2024, a customer said that after Signature Pools opened their pool, Will showed up with scuba gear and spent hours buffing calcium crystals off the pool walls, and that the company did not charge extra. That 2024 customer wrote that the same company built the pool and maintains it. The website lists Norwalk as its service area, and the company holds 3.4 stars from 21 Google ratings. A 2022 customer said the company fixed their heaters and cleaned their pool without asking for extra pay, while noting that communication was difficult at first. A 2023 customer said Michael Iacono and his team ran the project on time and within budget. In 2026, a customer wrote that Michael brought his crew and heavy equipment out to dig snowed-in families out during the "Blizzard of ’26" in North Wilton. In 2023, a customer said a pool cover promised since May 2022 had not arrived, the water supply to the new pool was never hooked up, and their pumps were damaged. In 2022, a customer whose pool the company installed six years earlier said the border tiles periodically fall off and that three months of calls to have the mason reset them brought no callback. In 2022, a customer said that a year after the pool was built there was no permit and the pool wall was rusting. In 2023, a customer said the company put chlorine in their salt pool because it could not find salt, and family members got irritated eyes. In 2025, a customer said multiple messages about a proposal went unanswered. Connecticut lists its home improvement contractor registration, HIC.0578007, as active, held by Signature Pools Inc; its Rhode Island registration, GC-26951, is listed as invalid.
This is NOT a pool review — this is a character review. I’m writing about Signature Pools, their leadership, and their team during the “Blizzard of ’26” in North Wilton. One of my neighbor’s landscapers called his friend Michael at Signature Pools after realizing he couldn’t reach several of his clients with long, winding, steep driveways. These families were completely snowed in. Without hesitation, Michael mobilized his crew and heavy equipment and went out to help. I’ve been in real estate and property management for 35 years. I know exactly what it costs to run a track loader and pay a crew during a storm like that. This wasn’t about profit. If anything, he likely lost money. This was about stepping up for the community. Personally, I know of at least half a dozen homes they dug out — including mine. We were snowed in for days with two young children. What they did made a real difference for our family. When a company shows you who they are during a crisis, believe them. When it’s time for a pool, there’s only one call I’m making — Signature Pools. Thank you, Michael. You represent true old-school small business integrity and customer service. AAA+++ Evan on Tito
i left multiple messages with no response on questions i have on a proposal they sent me. i guess they don't need or want new customers.
I often wonder what makes a business successful. What’s the secret sauce, so to speak? Well, today I saw firsthand that a business that goes the extra mile without a customer even asking is one that will always win. Signature Pools opened our pool yesterday. There were these calcium crystals stuck to the walls after the winter. Some kind of chemical reaction. Well, this morning, Will showed up with scuba gear. Yes. Scuba gear. And for hours, he painstakingly and gently buffed the walls of our pool to make them as smooth as… well they’re very smooth now. They didn’t charge extra. They just did it because we have a “Signature Pool,” and they wanted us to love our pool. I’m grateful for the life we’ve built every day, and I use that pool every day it’s open. I love it even more now knowing the people who built it and maintain it for us do so with pride and love and ingenuity. That’s what makes a business successful.
The best
They put chlorine in our salt pool causing people in my family to get irritated eyes because we’re allergic to a lot of chlorine and there reason for putting chlorine is that they couldn’t find salt they were amazing up to two years ago
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1 change recorded — last scanned Oct 13, 2026.
