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Soaked And Smoked LLC works on homes hit by water, fire and mold damage, and holds 4.9 stars from 58 Google ratings. The company describes itself as a fire and water damage restoration company serving Massachusetts, and says it has been in business 10 years. A 2024 customer wrote that the owners, Scott and Chris, were quick to respond after a pipe burst late at night, brought equipment right away and started drying the home. A recent customer with water in the basement said Scott was always responsive and took the time to explain what needed to be done. A recent customer said Chris explained what was going on without recommending unnecessary work or added expenses. In a 2025 review, a customer said Chris came out to assess mold and water damage and provided a detailed report, and that they left dryers and dehumidifiers for three days. A 2024 customer said they cut out areas of a bathroom and an attached spare room after mold under the bathroom tile bled through, and cut into part of the walls to clean the mold. A 2024 customer said that after a flood, when insurance was fighting coverage, they worked with insurance companies. A 2024 customer said fire restoration work finished ahead of schedule. A recent reviewer wrote that the business owner was yelling and cussing out employees at a supermarket.
We had a great experience with Soaked and Smoked Restoration. Chris was incredibly communicative, knowledgeable, kind, and fair throughout the entire process. He responded promptly, took the time to explain what was going on and what needed to be done, and made sure we understood everything along the way. He genuinely seemed to care about helping us get the situation taken care of properly, without recommending unnecessary work or added expenses. The service was prompt, professional, and extremely helpful during a stressful situation. We really appreciated Chris’s honesty and willingness to help and would absolutely recommend Soaked and Smoked Restoration to anyone needing restoration services!
Business owner was yelling quite loudly in public and cussing out employees at a supermarket. Yelling about how he owns a business and for some odd reason started handing out cards after his fit.
When I had water in my basement, Scott and his team were there every step of the way. They treated my home as if it were their own, which gave me peace of mind during a very stressful time. The entire crew was friendly, professional, courteous, and incredibly respectful of my home. They kept everything neat throughout the process and took the time to ensure the job was done right. One thing that really stood out was Scott’s communication. He was always responsive, took the time to clearly explain what needed to be done, and provided honest recommendations. Knowing exactly what to expect made a stressful situation much easier to deal with. To say Scott and his team went above and beyond is an understatement. Their professionalism, attention to detail, and genuine care for their customers truly set them apart. I can’t recommend this company highly enough. If you ever need water damage restoration services, this is the company to call.
One of my clients pipes burst last week. I called Scott and he was out there immediately. The next morning he spent a few hours recording in reviewing the damage. He then he then called me right away to update me very efficient and professional people and business.. I highly recommend them!
Scott and Chris did an amazing job taking care of our flooded basement. Extremely responsive, and kept the job extremely clean. I think my basement was cleaner post demolition, than it was prior. Five stars, I wouldn’t use any other restoration company if I had another flood.
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1 change recorded — last scanned Oct 9, 2026.
Rebuilt a home lost to fire in 8 months5.0
