Springer Oil Co

Fue excelente entonces no ubo errores gracias

I tried to get a copy of a previous bill sent to me for the closing on my disabled brother’s home. They would not send it and stated I needed to come in and get it. I live 2,000 miles away and cannot just come in and get it. They are VERY difficult to work with!

Everyone my wife spoke to here was rude. We love to support black owned businesses but this is the worst service we’ve ever received from an oil company. We tried to make the switch regardless of the bad reviews because my wife’s grandfather and the late Springer were best friends but clearly the people who are working for him have no customer service training. It’s unfortunate but after just one order with them, we won’t be returning. We have a refund pending for our current order. Edit: Your response doesn’t match up with my review. Connie was so rude that she didn’t allow my wife to finish her sentence before she hung up on her. We understand whatever your policy is about why you weren’t able to deliver the oil. That’s why that wasn’t mentioned in my review. The issue with Springer Oil is that your employees are rude and untrained. My pregnant wife was told by Springer himself that if she had someone come and shovel the snow out that he would send someone over to fill the oil. She went to a neighbor and asked for help, since I was out of town, and the neighbor shoveled the snow IMMEDIATELY. When she called Springer back he told her to call the office back and let them know. They still did not send someone back out, which again is fine if that’s your policy but the way your staff communicates with customers makes it clear that this is just about money and there’s no regard for customer experience. No apology. No sense of compassion. Connie just hung up in her face. Why ask her to find someone to shovel it immediately if no one was coming out anyway? I didn’t even want to go in depth about why this experience with this company was so awful today but I guess I had to clarify. Even the reply to this review is telling of the way that this company treats their customers. Shout out to Mitchell Oil for coming to the rescue at $0.40/gallon less than we paid Springer. When we made the switch, we were well aware that the pricing was more than we were currently paying but we wanted to support Springer. We should have just stayed where our money is valued.

Horrible customer service I called to get oil. They told me one price they told me they gonna come out on Friday, to call Friday to finish giving them the rest of the information I call on Friday. They tell me they can’t come till Monday unless I pay an emergency fee and on top of that they told me it was one price and now they’re telling me it’s a dollar more per gallon. when I ordered, I recommended three people to them, they are all highly upset and we are all seeking other companies will never get my service or recommendation ever.

Prompt service and good customer service. While not guaranteed I have always experienced next day delivery every time I have ordered oil and that is greatly appreciated.