Stone Depot Inc

I went to Stone Depot to select a hearth for my fireplace. I provided the measurements and selected a remnant. Stone Depot came to my home three times during the course of my renovation. In the end, they cut the remnant short and we ended up having to change the wood floors as they did not have enough of the remnant to do it over. I over communicated to them and they still got it wrong. I was left to choose another stone or deal. They made no attempt to alleviate the situation or provide a discount on their mistake. In the end, terrible customer service and I will not recommend them to any of my friends. customer beware

Absolutely exceptional service from start to finish! Installation was a breeze for their team and my wife and I are amazed at the final result. Would give ten stars if possible!

Very satisfied with the job. We replaced our kitchen countertop. When we went to check the countertops as to the business, the lady at the front desk did an amazing job in walking us through various countertops and their rates. She was very patient and friendly. They were very quick to install the countertops after we booked the appointment. Everything was done in 3 days. The new countertops look really nice and elevated our kitchen.

They did an amazing job with my kitchen. It looks great and their prices are hard to beat. The employees are very helpful and friendly. I would recommend this place.

I notified Stone Depot in mid-July that I wanted to reserve a stone remnant in their warehouse. The salesperson confirmed that she would put this stone on hold for me since I did not yet have a project date from my GC. I then sent a confirmation e-mail to Stone Depot expressing my desire to reserve the stone, along with my vanity measurements. When I went to schedule a template appointment with Stone Depot in early October, I was notified by my salesperson that they had sold the remnant I’d thought I’d reserved to someone else. Her excuse was “We thought you were no longer interested because it had been too long.” When I asked her to clarify Stone Depot’s time frame for “too long” she was unable to provide an answer. I also never received a courtesy call from them inquiring about whether I was still interested in the stone before they sold it to someone else. Had they notified me, I would have had plenty of time to pick out a new stone instead of having to scramble and purchase in one day, from another vendor, whatever was available. It’s too bad they lost me as a customer – I have a kitchen project up next that will require at least two full-size slabs.