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Verified record
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- Not rated by the BBB
- 4 customer photosOf completed work
Highlights
- Skilled sales staff — helps match stone choice to budget and timeline
- Clean, efficient installs — several jobs finished in days, not weeks
- In-house fabrication — cuts and installs its own stone slabs
- Remnant mismanagement — one job left short after months of planning
- Broken holds — a reserved stone resold to another customer
Stone Depot is a Dedham showroom-and-fabrication shop that cuts and installs its own granite, marble, quartzite, soapstone and quartz countertops, plus cabinets, vanities and sinks, out of its own in-house shop. The company describes itself as family-owned and in business since 2000 (BBB puts incorporation a year later, in 2001), and its Google page carries a 4.5-star average across 35 ratings. The written reviews on file, running 2021 to 2025, describe a fairly consistent front end: sales staff (Nina, Cassidy and others are named repeatedly) who walk customers through stone choices and pricing, and installation crews that get jobs — kitchen counters, bathroom vanities, a combined two-bathroom-plus-kitchen job — done in a matter of days. A 2021 review describes staff steering a customer from a pricier black quartz toward an in-stock black granite slab that still met a no-seam request near the sink; a 2025 review calls a recent installation "a breeze" with a result the customer was pleased with. Two more recent reviews describe real breakdowns rather than routine service. In a 2025 review, a customer says Stone Depot cut a fireplace-hearth remnant short partway through a renovation, forcing a wood-floor change, and made no attempt to fix it or offer a discount. In a 2024 review, a customer says a stone remnant they'd confirmed on hold with a salesperson had been sold to someone else by the time they came back to schedule a template appointment. An older, 2022 review also reports trouble reaching the business by phone with the door locked. These are worth asking about directly — specifically how holds and remnant cuts are handled — even though they sit alongside a Google average that runs well ahead of what this smaller written sample alone would suggest. For a countertop or stone-fabrication job, Stone Depot has a long track record that's broadly positive — but get any remnant reservation or measurement commitment in writing before work starts, given how it's gone wrong for at least two customers.
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