Is this your business?Claim this page →
Verified record
Taylor & Murphy is a heating and cooling company whose website describes a family-owned, Arlington-based business serving the Boston area with oil and gas heating, air conditioning and heat pumps, plumbing and Bioheat fuel delivery. Its BBB page lists it as an A+ rated corporation started in 1964. A recent Google customer says the A/C went out the day before a heat wave; they chose to replace the 21-year-old system, the technicians came on the scheduled day and worked efficiently, and Wayne Taylor gave them very reasonable pricing. A 2025 customer said a large crew installed two new heat pumps in a morning, at a price better than the competition. A 2022 customer said the company replaced their furnace in one day. A 2024 Reddit commenter in r/Waltham said the company repaired and then replaced one 25-year-old system and later replaced a 20-year-old system, coming in 2k under the competitors. A 2023 Reddit commenter in r/CambridgeMA said the company did their job and was meticulous and very communicative. A 2020 Reddit commenter in r/waltham said their unit had a defect and the company had been very good about problem-solving. A 2025 customer said the owner was rude and condescending when they called with questions about confusing invoice charges, including the same amount charged twice in one month. A 2023 customer said the company told them they could replace a tub faucet themselves and left after 20 minutes, and that their own attempt destroyed the pipe. A 2022 customer said a customer service rep was rude about a broken-heat call and a second rep hung up on them.
“I've been very happy with HVAC work done by Taylor & Murphy.”
“I’ve had good luck with Taylor and Murphy. They repaired then replaced one 25 year old system, and later replaced a 20 year old system at my new house. Came in 2k under the competitors.”
“Taylor & Murphy did ours, they were meticulous and very communicative.”
“I use Taylor and Murphy (out of Arlington). Last fill up was $3.99/gallon but I get a $0.15 discount for “easy pay”.”
“Settled on Taylor/Murphy. The unit had a defect and they have been very good about problem-solving.”
Taylor and Murphy were extremely responsive when our A/C went out the day before the worst heat wave in Boston history. They trouble shooted the issue and we opted to replace the entire system since our units were 21 years old. They ordered the necessary equipment and came on the scheduled day, the technicians were very capable and worked efficiently. They were very tide and left virtually no clean up for us. Wayne Taylor was especially easy to work with and gave us very reasonable pricing. We would highly recommend.
Awful attitude, awful people
Recently repaired to A/C units. The team at Taylor and Murphy was awesome.
The most unprofessional company. All the negative reviews are true. The owner was very rude.
I normally post positive reviews to support local business, but not this time. Today I called the company to ask about confusing items on recent months’ invoices (sometimes my card was auto charged, sometimes not, and was charged same amount twice in one month). The owner did not care a customer having almost 4 years business with them, instead was rude, condescending, and very good at intensifying a customer's phone call. Despite this was the first ever phone call I made to him, and the intent was just to ask questions. There were similar complaints about the owner in other comments and under the owner's another company "Arlmont Feul". There are higher rated businesses in the region. I would suggest stay away from this one.
Specializes in
Also offers
Service area
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Aug 5, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Taylor & Murphy Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
