Taylor Hvac

*** Update *** Wow - it’s even worse than I thought! Taylor HVAC completely botched the air handler install - they put the air intake in the wrong place so the air return from the house did not go through the cooling/heating coils. That’s why it never worked! Taylor HVAC told me that it works fine and I just had to run it so I did but it never cooled the condo. Then the outside heat pump started making loud noises. I called Joe Taylor and Taylor HVAC begging them to return to help but they said they would not to return to assess the problem until the air handler install (which they botched and never worked) was paid in full! Then what happens - the external compressor blew. What a nightmare! ***Prior*** Taylor HVAC made multiple expensive repairs over the summer (motor and fan replacement, multiple refrigerant charges ~$3k) but the AC kept breaking. They then recommended a large and costly air-handler replacement (almost $9k) as the solution to make the AC work. They completed the large air handler replacement but the AC still was never cooling the condo. They left the condo multiple times claiming that the AC was fixed and that we just had to let it run but days later it was still in the 80s indoors. Now they blame other system parts making me wonder if the big expensive replacement was even necessary and they will not take any responsibility. We’re left with costly repairs and a major replacement that remains nonfunctional while Taylor is no longer returning to complete the job they agreed to do and ran off with the large advance deposit. Now they are demanding even more money and the whole process feels to me like extortion. This has been a frustrating and disappointing experience and I would caution others about using their services.