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In June 2026 a Google reviewer wrote that they called Ted's about a gas leak at 10am, "they had a repair guy there by lunch and fixed by 2," and installed an ice-maker water line while there. Ted's Plumbing & Heating Inc is a West Hartford plumbing and heating company; its site describes it as family-owned since 1984 and offers 24/7 emergency service. Its Connecticut plumbing licence, PLM.0290685-P1, is active with the state, held by Teds Plumbing and Heating Inc. It holds 4.5 stars from 30 Google ratings. In October 2026 a reviewer credited Tanner with installing a new Kohler kitchen faucet in a tight undersink space, a job that meant removing the garbage disposal and rebuilding two valves. A March 2026 reviewer came home after hours to a failed crawlspace sump pump and water on the floor; they left a message for Ted, who explained the cost of a swap and was at the home about an hour later, then swapped out the pump. Another reviewer, writing in early March 2026, described a pipe leak in a tight space during a major snow storm: the company took the call over the weekend, helped with quick temporary fixes while a statewide travel ban was in place, and came out for the repair once the ban lifted, in less time and at lower cost than the estimate. In a March 2025 review, a customer of five years said the company had thawed frozen pipes, replaced fixtures and installed a hot water heater for them. In a December 2025 two-star review, a customer who had used Ted's on rental units and their own home said a plumber came out twice for a fitting repair and a clog, the clog came back the moment he left, both water lines were later found finger tight, and they paid Ted's $1,500 before clearing the clog themselves. A June 2025 two-star reviewer said the field staff were professional but the office manager, Stacy, had a bad attitude and the pricing for larger renovation work was outrageous. In a December 2023 one-star review, a homeowner said Ted installed a high-efficiency boiler in their 1920s home that CNG later told them should never have been installed, and that he would not return their call about refunds for the fixes.
We appreciated Tanner's care and expertise when installing a new Kohler kitchen faucet in a tight undersink space that required removing the garbage disposal and rebuilding 2 valves. Excellent work and communication throughout.
Called Ted's for a gas leak 10am , they had a repair guy there by lunch and fixed by 2 . They installed a water line for ice maker while there also . Highly recommend. Fast and reasonable price.
I had been having trouble with a sump pump in my crawlspace. At times, it wouldn't activate when the pit was full. As a result , I would have water in the crawlspace. The other night, I came home to a sump pump not working and water on the floor of the area. It was after hours, I left a message for Ted and he responded quickly. He explain the cost to swap out the pump and he was at my home about an hour later. He inspected the existing pump, flows, pipe fitting, swap out the pump in a short period of time! I have such peace of mind knowing I have a new sump pump, especially with the amount of melting snow we are expecting this week. I will definitely use Ted's Plumbing in the future!
From the promptness to respond to a call, to the courteousness of every person at Ted’s Plumbing, to finding a solution and executing a perfect, clean job…on time and pricing always in line with the estimate! I have had Ted’s Plumbing work on all kinds of plumbing projects - complex to fairly simple and everything in between and they have always impressed me. Most recently during a major snow storm, I had a pipe leak, in a very tight space that would require a unique skill and technique to repair - they took my call over the weekend, helped me with some quick “band aid” type fixes - as they had to comply with a statewide ban on travel. As soon as the ban was lifted, they were at home, quickly getting the repair work done. I was given an estimate of time and price and both were met…in fact in less time and at a lower cost! Ted’s team is a pleasure to work with - be it Ted himself, Tanner or Bradden. The best of the best. Professional, honest, knowledgeable, fast and clean! They came to me highly recommended and now having done several jobs for me, I whole heartedly recommend them!
We have had Ted's do work on multiple of our rental units and now my own home. After this last issue it will more than likely be the last we use Ted's. We had to have a plumber come out twice and both times he did one insane hack job repairing the fitting and clearing a clog and descaling our pipes. The original line was never snaked or descaled as the clog showed back up the moment he left. They returned actually fixed the leak and used the correct piping because everything was leaking days later. Found today that both my water lines were left finger tight which is wonderfully professional. They wanted me to call a third plumber to have the city/sewer team unclog my drain. I travel for work and am insanely busy - after paying Ted's 1500 to just do this simple work. I had to fix my own plumbing, and then jet my own lines and clear the clog myself. I will never pay Ted's a dime again.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Ted's Plumbing & Heating Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
