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A burst pipe, a basement leak and a whole-house replumbing job all appear in recent customer accounts of Tideline Plumbing & Waterworks. In July 2026, one homeowner said Rafael had first helped with a complicated emergency and later replumbed the house after pipes burst. They praised his explanations of their choices and described his rates as normal, while noting that the extensive work made the total bill substantial. A September 2026 customer said Rafael came on a Sunday, found the source of a small basement leak, explained how it happened and repaired it promptly. Another September customer called after a stove gas pipe ruptured during a kitchen renovation and CNG responded. They said Rafael responded promptly, obtained the required permit and kept them updated as the job proceeded. Customers also describe smaller repairs and fixture work. An August 2026 homeowner praised new faucets, explanations during the work and cleanup afterward. A March 2026 customer said Rafael repaired a cracked attic vent pipe the same day after it caused a ceiling leak following a snowstorm. In December 2025, a Norwalk customer described replacement of a burst dishwasher hose, repair of a leaking drain pipe and attention to another drain issue. A December 2025 customer in Orange said a sink-faucet job led to a return visit for replacement of original fixtures in a 1950s bathroom. They praised Rafael’s precision and patience. In July 2026, another homeowner said he returned during heavy rain to check that their new sump pump was working properly. Tideline’s website offers sump-pump service, replacement and installation and says the business is insured. Google lists five stars from 20 ratings. A May 2026 customer praised prompt arrival, clear updates and a price they considered fair compared with other quotes.
In the middle of a kitchen redo our stove gas pipe ruptured upon moving the stove. CNG had to respond and necessitating a call to plumber Rafael. What a blessing! Rafael responded promptly. His work was meticulous, he pulled the required permit and kept us abreast as the job proceeded. Guaranteed referrals for sure! Awesome.
We couldn’t be happier with the service! Rafael came out on a Sunday to address a small basement leak and was incredibly kind, efficient, and professional. His diagnostic skills were excellent. he quickly identified the source of the leak, explained to us how it happened, and fixed it promptly. We truly appreciated his responsiveness and willingness to come out on a weekend. Highly recommend!
Rafael was fantastic!!!! I would absolutely recommend him to anyone. He was thorough, knowledgeable, friendly and explained everything he was doing. As a new homeowner, I appreciated that he took the time to walk me through my home’s water systems. He clearly takes pride in his work and did an excellent job fixing my issue.
I had the best experience with Rafael at Tideline Plumbing. He was so quick to respond and was willing to help me out of a jam with a grease trap installation for my restaurant . He was so nice and professional and willing to go the extra mile to make sure the customer was happy. Super down to earth person and he explained everything he had to do. I can’t recommend him enough. He also does residential!! Don’t even think twice, you are in good hands here!! Thanks a lot Rafael!
The experience with Rafael from Tideline Plumbing was great! He arrived promptly. He explained everything that he was doing while he was working. He also unveiled what the problem was and what needed to be done. It was as if he was teaching us as he was providing his services. Rafael worked in a timely manner, and cleaned up after providing the services. All in all, he was very professional and his prices were very reasonable. Our new faucets look and work great. We are very happy with the service and will call him again for any of our plumbing needs.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Tideline Plumbing & Waterworks. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Water heater delivered and installed the same day5.0
Oil tank replacement3.7
