Terminix

Terminix’s Shrewsbury-area profile has a strong headline rating—4.6 stars from 72 Google ratings and 4.7 from 16 older Angi reviews—but the written comments are more useful than the averages. Recent homeowners repeatedly mention thorough technicians, clear explanations, prompt visits, routine pest prevention, and successful wasp, rodent, wildlife, and termite work. There are also recent complaints: one homeowner said a treatment did not resolve the pest problem and described poor communication, while another objected to a late inspection. Two 2025 reviews describe door-to-door solicitors ignoring no-solicitation signs and being rude when challenged. A separate February 2025 review says a complaint was routed through a national call center rather than the local office and the customer ended the contract. Terminix looks strongest when a named local technician owns the visit and explains the work. Before booking, confirm who will service the property, what treatment is included, how follow-up is handled, and whether sales visits are expected; the written record shows a meaningful gap between technician-level praise and corporate or solicitation complaints.