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Thistle Appliance Services & Parts is a family-owned repair shop based in Sagamore Beach that says it has served Cape Cod for more than thirty years and all of Plymouth since 2003, and is an authorized Whirlpool warranty repair provider — a detail one 2025 reviewer's own account bears out. That reviewer described a noisy, still-under-warranty Whirlpool refrigerator: an earlier repair company Whirlpool had sent out wasn't able to help, and after the holidays they turned to Thistle instead. Named technicians come up again and again in the reviews — Taylor, described in one 2024 review as the owner, and Amy, called "an asset to your business" after thoroughly fixing a dryer in an August 2024 review and separately praised for keeping a customer informed through a fast turnaround in a 2023 review. A September 2024 review said Taylor explained not just what was wrong with a refrigerator but how to use its dials more efficiently afterward. Several reviews describe upfront, no-surprises pricing: a 2025 review said the office explained all charges before the technician arrived, offered same-day service, and only fixed what actually needed fixing rather than upselling. Others describe fast turnarounds — a stove fixed in under thirty minutes in an August 2024 review, and, going back to 2021, a technician who kept working through Covid-era parts and staffing shortages, stayed on schedule, diagnosed the problem, and got a part quickly. One review from March 2025 is a low rating but isn't actually about the repair work — the reviewer said they had no idea how good the company is at appliance repair and were instead complaining about a driver speeding through the neighborhood. Google shows a 4.7-star rating from 15 ratings, and the twelve written reviews on file, running from 2021 through 2025, are otherwise uniformly positive about diagnosis, pricing transparency, and follow-through, whether the job is a quick fix or a Whirlpool warranty repair another company couldn't handle.
Very responsive and very honest and upfront about services constant timing. I would hardly recommend using this company.
Extremely friendly and professional customer service. Explained all charges in detail ahead of the tech coming out. No hidden surprises once the job was complete. Same day service and they only fixed what needed to be fixed and didn’t try to upsell or fix anything that didn’t need it. Would highly recommend to others and will use again in the future if needed.
No idea how good they are at appliance repair but the older woman loves to blast through your neighborhood down narrow curvy roads way too fast.
Thistle Appliance Service. What a wonderful find! I had a noisy refrigerator that is still under warranty from Whirlpool. In October they sent out two guys from another repair company who were not qualified to help me. I waited to get past the holidays and contacted Whirlpool again. THis time they put me in touch with Thistle Appliance Service in Sagamore Beach. From my first call, I knew I was dealing with a 5 star company. Amy is very friendly, knowledgeable and responsive. In a couple of days, Taylor came to the house and was able to quickly diagnose the problem. She ordered a new part and a few days later replaced the fan motor assembly. After months of noise we have serenity. In these times of shoddy service, it is most refreshing to find a reliable professional company to do business with! Thanks to Thistle Appliance Service and I will highly recommend you to all of my friends on the Cape. Peter
Taylor, your service person, was beyond terrific and was so professional, friendly and explained the problem, what she did as far as diagnosing the issue as well as explaining the best way for me to use the dials to be more efficient. Amy, thank you for going above and beyond for me in assisting me in resolving my dryer issue. You were so patient, supportive, friendly and professional with your advice I can’t thank you enough. I also recommended you to a friend whose husband owns an electrical business but has cut back on repairing appliances.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 22, 2026.
Midnight and weekend help5.0
Rapid response5.0
Bathroom renovations4.8
