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Thistle Appliance Services & Parts is a family-owned, in-home appliance repair operation based in Sagamore Beach, on the Bourne side of the canal. The company says it has worked Cape Cod for more than thirty years and added Plymouth to its territory in 2003, and describes itself as an authorized Whirlpool provider for warranty repairs on top of its general repair work. What comes up again and again in its Google reviews, spanning 2021 through 2025, is two staff names: Amy in the office and technician Taylor, who reviewers say owns the business. Customers repeatedly credit them with same-day or fast-turnaround visits, upfront explanations of charges before a technician arrives, and fixing only what actually needed fixing rather than upselling - one 2025 review specifically notes 'no hidden surprises' and no unnecessary work billed. Jobs described across the reviews include refrigerators, dryers, dishwashers and a stove, and two separate customers say they called Thistle back for a second appliance after a good first experience. Not every review is glowing. One 2025 review is rated 1 star over a staff member's fast driving through the customer's neighborhood rather than anything about the repair itself, and a separate 5-star review reads oddly - it opens by calling the company 'very responsive and very honest' but then says 'I would hardly recommend using this company,' a contradiction worth noting rather than a clear complaint about the work. For a straightforward in-home fix on a major appliance, especially one still under Whirlpool warranty, the reviews point to calling ahead for scheduling and asking for a price breakdown up front, which is what several past customers say the office already walks them through.
Very responsive and very honest and upfront about services constant timing. I would hardly recommend using this company.
Extremely friendly and professional customer service. Explained all charges in detail ahead of the tech coming out. No hidden surprises once the job was complete. Same day service and they only fixed what needed to be fixed and didn’t try to upsell or fix anything that didn’t need it. Would highly recommend to others and will use again in the future if needed.
No idea how good they are at appliance repair but the older woman loves to blast through your neighborhood down narrow curvy roads way too fast.
Thistle Appliance Service. What a wonderful find! I had a noisy refrigerator that is still under warranty from Whirlpool. In October they sent out two guys from another repair company who were not qualified to help me. I waited to get past the holidays and contacted Whirlpool again. THis time they put me in touch with Thistle Appliance Service in Sagamore Beach. From my first call, I knew I was dealing with a 5 star company. Amy is very friendly, knowledgeable and responsive. In a couple of days, Taylor came to the house and was able to quickly diagnose the problem. She ordered a new part and a few days later replaced the fan motor assembly. After months of noise we have serenity. In these times of shoddy service, it is most refreshing to find a reliable professional company to do business with! Thanks to Thistle Appliance Service and I will highly recommend you to all of my friends on the Cape. Peter
Taylor, your service person, was beyond terrific and was so professional, friendly and explained the problem, what she did as far as diagnosing the issue as well as explaining the best way for me to use the dials to be more efficient. Amy, thank you for going above and beyond for me in assisting me in resolving my dryer issue. You were so patient, supportive, friendly and professional with your advice I can’t thank you enough. I also recommended you to a friend whose husband owns an electrical business but has cut back on repairing appliances.
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 12 new comments, added 8 new photos, established 3.8 rating
Tough diagnostics solved4.8
Bathroom renovations4.8
Honest diagnoses4.0