TJM Plumbing & Heating

TJM Plumbing & Heating is a family-operated, locally owned plumbing and heating contractor based in Wakefield that says it covers Melrose, Lynnfield, Reading, Stoneham, Saugus, North Reading, and Woburn as well. Its Massachusetts plumber license is active, the Better Business Bureau gives it an A+ grade, and on Google it holds a 5-star average from 266 ratings. The written record here runs deep — 193 reviews from 2021 through this year across five platforms, with 37 posted in just the last six months and only one of those negative. What stands out is the range of problems the crew is trusted to solve, not just the routine calls. One customer's boiler failed while they were away over Christmas and New Year's; they came home to a 14-degree house, called on New Year's Day, and Tim picked up. Another describes a decades-old steam system making loud clanging noises that several previous plumbers couldn't fix — TJM's technician had a solution in mind before even seeing it in person. A third says TJM correctly diagnosed a heating system problem that a prior plumber had gotten wrong. One commercial reviewer describes using TJM for years as the plumbing partner on design-build renovation projects, praising how well the crew coordinates with designers and project managers. Day-to-day, the pattern is speed and communication: several reviewers describe same-day or next-morning appointments for water heater failures, faucet and drain repairs, gas leaks, and toilet installs, with named technicians — Craig, Tim, Steve, Eric, and Pat among them — walking customers through the diagnosis and cleaning up before leaving. Two things are worth knowing about pricing. In a 2026 review, one customer was charged for a full two-hour block even though the job took under an hour, per the company's stated policy of an upfront flat price regardless of how long a job actually takes. And in a 2024 review, a customer said a faucet installation cost $700 (or $500 supplying their own faucet) plus a separate $100 visit fee, well above the range other sources gave for that job. The company's own website is also inconsistent about how long it's been around — one page says "Quality Services Since 2018," another claims "over a decade" — so its exact founding year isn't clear. For a homeowner in the Wakefield area facing anything from a routine leak to a stubborn heating problem other plumbers gave up on, this is a well-documented, responsive option — just ask for a firm, itemized quote up front given the pricing questions some reviewers raised.