TJM Plumbing & Heating

TJM Plumbing & Heating runs on speed: a five-star average across 266 Google ratings, and reviewer after reviewer describes the same pattern — call in the morning, technician at the door by afternoon, job closed out the same day. The company works out of Wakefield, taking plumbing and heating calls throughout the area, and its Massachusetts plumbing license is active. The last six months back that reputation up with specifics. A hot water heater died overnight and Craig had a replacement installed within hours the next morning. A blocked outdoor faucet was fixed the same day it was called in. One customer had a drain cleared and a section of piping replaced in under an hour; another, a repeat client, had two garbage disposals swapped out between a 7:15 AM call and a 9 AM finish. Reviewers name Craig, Eric, Steve, Tim, and Patrick individually rather than just "the plumber," and keep mentioning the same two things: they explain the problem before starting, and they clean up before they leave. Heating work shows up too — one reviewer says TJM correctly diagnosed a heating-system problem that a previous plumber had missed, and another calls the crew knowledgeable about radiators and hydronic systems generally. That pattern isn't new: the company has been collecting reviews across five different sites since 2021, and the volume and consistency of the praise is what a five-star average over 266 ratings actually looks like up close. The one thing worth asking about up front is pricing. A customer called about a gas leak, and although the crew was prompt and friendly, the job took under an hour but was billed for two — the company's policy, as explained to that customer, is a flat upfront price regardless of actual time on site, with no itemized breakdown. Get that flat rate in writing before work starts. That billing complaint is the only sour note in 60 reviews from the past six months, against a Better Business Bureau A+ grade and a license on file with the state. TJM is a solid call for a plumbing or heating problem that needs fixing today — just confirm the quoted price covers the whole job before the van pulls up.