TJM Plumbing & Heating

TJM Plumbing & Heating is a Wakefield shop that's become the default call for a good chunk of its neighborhood — 266 Google ratings averaging five stars, and the same names keep showing up across them: owner Tim, plus techs Craig, Eric, and Steve. Its Massachusetts plumber license is active, and its Better Business Bureau profile carries an A+ grade. The pattern that repeats hardest is speed on the calls that can't wait. A hot water heater dies and Tim sets up an appointment right away, with Craig installing the replacement the next morning. A first-time customer says TJM bailed them out of a drain leak, protecting the area and cleaning up on the way out. In a January 2026 review, a customer described their boiler quitting over the holidays — with the house down to 14 degrees, Tim answered a New Year's Day call and got out to stop the pipes from freezing. And in a 2025 review, a customer said a decades-old steam system that had beaten several previous plumbers finally got fixed — the technician had a solution ready before the customer even finished explaining the clanging, and the heat ran silent a month later. Beyond emergencies, the company handles routine work — garbage disposal swaps, faucet repairs, toilet installs, gas-leak diagnostics, new water heaters — and plenty of reviewers describe using them repeatedly over years; one design-build firm calls TJM its go-to plumbing partner for client projects, praising how well the crew coordinates with its designers. A detail that shows up again and again: text alerts when a tech is on the way, an upfront quote before work starts, and cleanup before leaving. Two complaints interrupt an otherwise glowing record, and both are about price rather than workmanship. A recent review said a gas-leak visit was billed for two hours despite finishing in under one, with the company pointing to a flat, upfront-price policy regardless of how long a job takes. And in a 2024 review, a customer objected sharply to a $100 visit fee plus a $500-700 quote for a bathroom faucet installation, well above prices they'd found listed elsewhere. For an emergency plumbing or heating call, or routine fixture work, TJM is a safe first call in Wakefield — it's worth asking for a firm, itemized number up front given the pricing pushback.