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The name that keeps showing up in Triad Associates' reviews is Eddie — the rep homeowners credit with fast callbacks, on-site walkthroughs, and steering pool-deck and patio jobs from design through pour. That responsiveness runs through a deep Google record: 37 reviews since 2021, averaging 4.5 stars across 155 ratings, most of them about pool decks, patios, retaining walls and pool plastering, built in concrete, pavers or natural stone. The company says it has been family owned and operated in Haverhill since 1986, and its work leans heavily on referrals from pool installers — reviewers describe being sent to Triad by companies like Family Pools and, in a 2022 review, ASAP Pool Services. Crews get consistent credit for careful site work, with reviewers noting limited lawn damage and respectful handling of the property even on projects involving excavators and rock retaining walls. On the plastering side, customers describe replastered pools and resurfaced coping holding up well through multi-day jobs finished ahead of schedule. The gaps show up after the sale. A handful of dated reviews from 2023 and 2025 describe cracking pool plaster or sinking pavers that went unanswered when customers tried to follow up, despite one rep's assurance that Triad would always stand by its work. A 2025 review also describes coping color variation well beyond what the contract allowed. More pointed is a review from this past May: a crew started work at 6am in violation of the building permit, drawing complaints from the town and neighbors, and the customer says a manager dismissed the concern outright. A separate April review describes a distracted, pressure-heavy sales visit on a smaller-budget job. Its Massachusetts home improvement contractor registration is active. Before signing, it's worth confirming who stays your point of contact once the job wraps — the same responsiveness that carries reviewers through the sale isn't guaranteed if a warranty issue comes up later, and it's worth asking directly how permit compliance and work hours will be handled on-site.
“These guys are big on the north shore…”
The group from Triad just finished pouring our new aggregate pool deck and although it still needs to be acid washed and the pool cleaned, their work was absolutely outstanding! From prep, to grading, design and pour , their team of expert installers worked neatly, in sync and they hustled. Can't say enough about the project or the team at Triad....they turned a very average backyard and pool into something truly special and one to be proud of! Throughout the process they were neat and highly professional. GREAT JOB TRIAD! Sincerely, Ed & Candy Albertian Hopkinton, MA
My wife and I were referred to Triad by our pool installer (Family Pools). Eddie visited our home and walked us through our options and guided us to an aggregate pool deck and retainer wall (which included a great drainage plan) that was perfect for our in-ground pool and yard. We had contacted other contractors for the work, but Eddie presented a plan and product that was hands-down the best option for us. The proposed schedule had some flex to it as it was to be a very early spring project and New England weather can be quite unpredictable. Eddie's communication was great! The project started early and ran extremely efficiently. The Triad crew was so impressive. They were focused, hard working, and extremely professional. They worked like a finely tuned machine. The end result was a pool deck and wall that far surpassed our expectations. We had a few last minute change orders that didn't phase Eddie & the team in the least. And, the extra charges were very reasonable. We highly recommend Triad as a first-class company who you can count on for great results! Dennis & Jeanne Epping, NH
Triad installed the pebble finish on our pool. The work was fine (not amazing, but fine), but the crew showed up at 6am (see pic from our camera) in violation of the building permit, causing a host of problems with the Town and our neighbors. When I called the company to complain, the manager (Chris) basically told me to pound sand and said he was going to tell his guys to walk off the job. There are so many companies that can do this work equally well, so I would think twice before using these guys. Just not worth the stress.
I had a issue after getting my pool resurfaced last year. Triad has worked the last few weeks to fix. The pool looks a 100% better
I would like to share my wonderful experience with Triad Associates. It all started on November 4th 2025 when they dropped off their 308 CAT excavator and other equipment. Triad first broke ground with Rocky and Jason installing a 500 gallon dry well to divert rain water from pouring on my future pool deck and into my future fiberglass pool (Installed by Blue Dolphin). It was a challenge for Triad to build gorgeous natural rock walls and install 12” pipe to a certain point. Leaving access for Blue Dolphin to crane in the fiberglass pool during late December. Triad staged all remaining materials, cleaned up and shipped out for the winter. Now it’s April 22nd 2026. Here’s comes the crew with a staked team with Rocky at the wheel. They had a 308, 304 CAT excavator and a skid steer. The pool is in, piped and ready to go. Rocky was strategic and efficient with his crew. Rocky is truly the Picasso of his field. The placement of the boulder rocks walls , crushed stone and pool shed pad is truly a work of art. Not to mention working with electrical and gas trenches with underground inspections. Triad installed Mini-Creta steps to the pool shed was Rocky’s last great idea. Rocky finished all the heavy equipment work for the other skilled teams to execute. Jason then sent out his secret weapon Phil. Phil came out on a rainy Saturday to form up my 1600 + sq ft pool deck with sexy curves to make your jaw drop. I could tell Phil has over 30 plus years of experience and great ideas. May 11th 2026 is the first day of two pours. Jason split up the pool deck and pool house pour for two days. To insure the beautiful aggregate was installed properly and not rushed. On both days they dyed the concrete tan for a seamless match. Phil made it look easy with his 14 man crew. Everyone had a job and stayed busy. Triad went over and beyond all expectations on the project. From design, great ideas, and changes I threw at them. They handled all the punches with professionalism. I would love to thank Rocky, Jason, Phil and all the crews for a job well done!! Highly recommended, 10 stars!!!
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1 change recorded — last scanned Aug 19, 2026.
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