United Masonry & Foundation Waterproofing, Chimney repairs

United Masonry & Foundation Waterproofing, working out of Auburndale on foundation, chimney and masonry jobs, has a review history that splits into two very different chapters. The older one, running from 2022 through 2024, reads like a real contractor's paper trail: reviewers repeatedly name the same crew lead, Jason, and describe specific work — a chimney rebuilt from the roofline up, a retaining wall finished faster than promised, a 1920s foundation brought up to date with fresh stucco. One customer hired the company twice, for a retaining wall and later a foundation repair, and came away satisfied both times. When a foundation-waterproofing job kept seeping after the initial repair, the company returned under its own guarantee to reseal it and fix the affected basement floor. That same stretch also holds real complaints worth knowing about. A 2024 review described a repointed chimney, sold with a 20-year warranty, that the customer said turned into a much worse experience than the online reviews had suggested. A 2022 review accused the company of adding extra charges once a job was underway, and another described hairline cracks in resurfaced front steps that were initially waved off as normal. Then, in January and February 2025, the pattern changes sharply. A tight cluster of five-star reviews — several posted on the same day — reads almost identically from one to the next: generic praise for a foundation fix or a chimney cap, with no names, no specifics, and phrasing that repeats itself review after review. Days later, a run of blunt one-star reviews arrived, including one written entirely in vulgar, non-English text. A wave of uniform five-star reviews followed almost immediately by a pile-on of one-star reviews doesn't read like the ordinary rhythm of customers leaving feedback over time, and it's worth weighing separately from the company's earlier, individually-worded track record. The state registry currently lists the company's Massachusetts home improvement contractor registration, held under United Masonry & Construction Corp, as expired. For chimney and foundation work with a real paper trail behind it, the 2022–2024 reviews are the steadier guide than the 2025 cluster. Before hiring, confirm the current status of its home improvement registration and get warranty terms in writing, given the mixed experience some customers describe with the 20-year guarantee.