United Van Lines
National chain · 32 Jefferson Ave, Salem, MA 01970, USA
Their work
1 photoVerified record
- Not rated by the BBB
- 1 work photo
Highlights
- Address mismatch — another listing for this name points to Wakefield, not Salem
- Single review only — the one detailed account describes a delayed, damaged delivery
- Thin local footprint — just 3 Google ratings on file for this location
United Van Lines is a name attached to two different things here: a century-old national van line, and whatever independently-run agent operates under that name at 32 Jefferson Ave in Salem. Almost nothing findable online is tied specifically to this Salem address — most reviews and rankings for "United Van Lines" describe the national brand, and one business directory lists a same-named location about 15 miles away in Wakefield, MA instead. What's actually on file for this location is thin: a Google page with just 3 ratings averaging 2.3 stars, a Salem Chamber of Commerce membership, and a single detailed review, from several years back, describing a household move where delivery ran well behind schedule and boxes arrived crushed with belongings broken. That's too little to call a track record either way. Before booking, confirm which agent, crew, and truck will actually handle the move, get delivery windows and the damage-claim process in writing, and don't assume the national brand's reputation carries over to this specific location.
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Most recent comments
- 1.0Aug 3, 2022
We used UVL to move from Indiana to New Hampshire. The pack-up crew did a nice job, arrived on time, got everything carefully loaded without issue. This happened on a Friday. We were told the next Monday (3 days after packing up) our stuff would be delivered to the new home. The delivery crew never showed up. When we called, they stated it would be Thursday or Friday for delivery (6-7 days after packing up). They came on a Friday and delivered our items. The boxes were crushed, with many of our things being broken. Several of the plastic containers we stored children's clothes in were complete destroyed and the movers crammed our stuff into boxes. We did not receive all out items either. They also delivered us a giant box containing a TV and other items belonging to someone else. Now, 20 days later, those items are still in my house and they "can't tell me when they will be able to get them because it's their busy season". You can't call them because the people answering the phones literally don't know anything. It was a horrible experience and not worth the money at all. By the time we replace all our broken and lost items and pay to have the large debris from destroyed belongings removed, we may as well have bought all new stuff for the price. I recommend avoiding this company if you're trying to move long-distance.
— Luke IjamsView on Google Reviews ↗
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What does a move cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from United Van Lines. Use it to sanity-check bids, then get the real number in writing.
Flights without an elevator, counting both ends.
Estimated range
$900 – $1,700
Typical move around $1,300