A June 2026 reviewer had already paid two other HVAC companies a fortune, they wrote, and still had a furnace that would not stay lit. Upper Cape came out, stayed until they found the fault, fixed it — and then, when a new furnace turned out to be the answer, installed one. That story, in various forms, is most of this company's written record.
The Cataumet business is built around heat pumps: ducted and ductless mini-splits, central air heat pumps and heat pump water heaters, alongside conventional furnaces, boilers, A/C and tankless units. It is a MassSave® approved contractor and part of the heat pump network, and reviewers keep mentioning that the rebate paperwork got handled for them rather than handed to them. The site says co-owners Alberto Gomez and Ryan Bagdonas started it in 2021, that Alberto is a Master Plumber with ten years in HVAC, and that it is a small family-owned shop serving Bourne, Falmouth, Mashpee and Sandwich.
Across 21 Google ratings averaging five stars, two names come up in nearly every one. Alberto does the technical work — a site inspection before quoting, a humidifier added to an existing system, a defective boiler replaced by working the manufacturer rather than the customer, a gas line run to a pool heater. Ryan handles the front end: specifications, checking that a house's electrical service could carry the equipment, scheduling, the Mass Save submissions, and — one 2024 reviewer's favourite detail — the fact that "calls are answered by a human."
A 2024 reviewer in Yarmouth Port described the fullest version: Fujitsu mini-splits recommended and sized for an oil-heated 1980s house, permits and an added electrical panel handled, the system explained, the cleanup flawless, and two winters later the mini-splits carrying the whole heating load.
The honest caveat is depth rather than quality. Every written account sits on Google; the BBB grades the company A+ but holds no reviews, and there is nothing on the trade directories at all. Thirteen of the twenty reviews landed in the last six months, which is a strong current signal but also a young record for a company barely five years old. Records also disagree on when it started — the site says 2021, the BBB says November 2022.
If you are weighing a heat pump conversion on the Upper Cape and want the Mass Save side handled properly, this is a well-matched, closely-held shop. Ask who will be on site, and get the rebate timeline in writing before the equipment is ordered.