Water Heater Genies

Marcus is the name that keeps turning up in Water Heater Genies' reviews. In the autumn of 2023 a run of customers described the same afternoon: a tank leaking in the morning, a plumber out the same day, a new heater in within a couple of hours and the basement floor swept before he left. One landlord wrote in 2023 that Marcus had been his plumber for five years and had put in at least ten water heaters across three properties, going same day so tenants never ended up in a hotel. Another 2023 customer said the quote beat three others and the work was finished that week. Several of those accounts are tankless conversions, and two describe boiler work — a combi unit that runs both the heat and the hot water. The company calls itself a Malden plumbing outfit built around water heaters, with drain, heating and septic work alongside, and says it has been at it for 15 years serving Malden, Medford and Everett. Two things to settle before you book. Its Massachusetts plumber licence number, 3221-PL-C, comes back from the state registry as expired, and the registry records that number to a different company — Keystone Water Heater. And in May 2026 a customer wrote that the phone number on the Google listing asks for your zip code and connects to a different company each time she called; one of those companies booked a visit and never showed. Google still carries a 4.8-star average across 22 ratings, and the five-star accounts behind it were written in one stretch of autumn 2023. For a straight water heater swap this is the kind of shop those 2023 customers describe: fast, tidy, priced under the competing bids. Get a direct number and a current licence number from whoever will actually be doing the work before you schedule anything.