VIP HVAC

Ninety-three ratings on Google, every single one five stars — and the detailed accounts from the last six months read less like testimonials and more like a service log, naming the same handful of technicians as they track down a bad fan motor, a locked-out gas heat pump, and a furnace that wouldn't hold a flame. VIP HVAC works out of Malden on air conditioning, furnaces, mini-splits, and boiler systems, and there's real volume behind the number: 83 reviews stretching back to 2023, with 43 landing in just the past six months and not one of them negative. The specifics carry the weight here. In June, Luke and Max caught a failing condenser fan motor on the spot and had a replacement quote out by Monday morning. In February, Matt and Luca traced a dead furnace to a bad circuit board over a cold weekend, then came back once a supplier reopened to install the part. Matteus talked a homeowner through a locked-out gas heat pump mid-winter despite a packed schedule, and Luca spent a January visit walking a new homeowner through an unfamiliar boiler, ERV, and humidifier setup rather than just servicing it and leaving. One April review stands out for a different reason: Eduardo tracked down and fixed a heat pump that a previous installer had gotten wrong, at what the homeowner called a reasonable price — the kind of callback job that tests a crew more than a routine repair does. Before booking, ask about scope on new installs specifically. One homeowner whose heat pump was put in by VIP through a general contractor found the system had no remote thermostat control at first; getting it added took a separate follow-up visit months later, done in a couple of hours once requested. It's a minor gap rather than a failure, but worth raising up front. For a Malden-area homeowner with a cooling, heating, or boiler problem — especially a system another contractor already touched — this is a crew whose reviews consistently name the person who showed up and what they actually found wrong. Confirm who's assigned to the job, and if it's a new heat pump or mini-split, ask whether remote thermostat control is included from day one.