Waterguard waterproofing and foundation

Waterguard Waterproofing and Foundation is a family-run outfit in Boston doing foundation repair, basement waterproofing, chimney repair, French drains, and tuckpointing. The owners describe themselves as bringing more than 60 years of combined trade experience and working jobs directly rather than handing them off to a crew. There isn't much independent history to check yet. The Better Business Bureau lists the company as having started only about a year ago, and its Google page carries just two ratings — both five stars, but too few to call a pattern. Worth asking about directly: the BBB gives the business a C-, specifically for not responding to a complaint filed against it. That's a real communication flag, not paperwork, and worth raising before signing anything. It's a reasonable candidate for foundation and waterproofing work if a quote and a walk-through check out, but given how new and thinly reviewed it is, get the scope and warranty in writing and ask directly about that unanswered complaint before booking.