Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from WB Plumbing. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
WB Plumbing serves homeowners from its Millbury-area base and is hired for plumbing repairs, water-heater replacement, pumps, toilets, drains, leaks, and emergency calls. Customers describe work by Bill and Dan, but the public review record does not provide a detailed company biography or tenure claim. The 32-review Google history is strongly positive overall. Customers report prompt or same-day emergency response, clear options, fair pricing, clean work areas, water-heater and boiler repairs, sump and ejector pumps, burst pipes, garbage disposals, shower leaks, and toilet installations. Several reviewers describe careful explanations and practical troubleshooting that avoided unnecessary replacement costs. One Google reviewer reports two scheduled no-shows with no call or text and calls the plumber unreliable. That account conflicts with the many prompt-response reports, so confirm appointment timing and communication expectations before booking. A separate reviewer says the company is licensed and insured, but no registry-backed license record was returned in this enrichment. WB Plumbing may suit homeowners needing direct help with routine plumbing, heating-related equipment, or urgent repairs. Confirm the responsible technician, written scope and price, license and insurance documentation, and the scheduled arrival window.
Good experience from start to finish. I texted over a few pictures of existing water heater, and Bill provided a fair replacement price over the phone. He showed up on time two days later, completed the installation, and kept the area clean. No surprises and an easy transaction.
WB was prompt in next day service. Came early...assessed the problem..gave me numerous options. I have dealt with WB three times and everytime it's been fast, pleasant and good value. They always try to give you the options of fix or replace. Dan is a real gentleman and excellent to deal with.
Bill was great, friendly and professional. He cleaned up the work space afterwards. He fixed my ejector pump and saved me money by cleaning it out instead of buying a new float. Also resety toilet on a wax ring. Highly recommend!
Billy arrived for the service call well prepared and immediately put me at ease while assessing and addressing the heating issue. The following morning I reached out about a concern with the flame on my gas stove, and he guided me step-by-step—literally holding my hand virtually through text until I had clear answers and the issue was fully resolved. His expertise, calm approach, and outstanding customer service truly set him apart. Highly recommended.
Let me start by saying I don't usually do reviews, but Bill is absolutely worth it. I needed help identifying leaks. I'm a new homeowner so the plumbing issues quickly made me feel overwhelmed and nervous. Bill spent time with me to show me some tricks and to teach me some basics, even basics outside of plumbing. He really helped me understand and made everything manageable and not overwhelming. He surpassed all expectations. He's incredibly knowledgeable, humble, and is dedicated to helping others the right way. I'm lucky to have him around if needed. I highly recommend him!
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Added 32 new comments, added 9 new photos, established 4.3 rating
Prompt service4.6
AC fixed same day during a heat wave5.0
Owner-performed work3.7
Emergency response4.9
Bryant & Mitsubishi authorized dealer3.9
Water heaters4.7