West Plumbing Heating Co

West Plumbing Heating Co works out of 325 Ayer Road in Harvard, Massachusetts, and it is an old-fashioned owner-run plumbing shop: the Better Business Bureau records the business as started in 1984, incorporated under new ownership in 1988, 42 years in business, with Richard W. West as owner. The state plumbing registry verifies master plumber licence 10644-PL-M as active in the name Richard West — the licence and the owner are the same person, which is the cleanest form this record can take. Customers talk about Rick West personally rather than about a company. A December 2025 reviewer who has used the firm for years singles out his handling of an unusual system — a composting toilet in a summer cabin — and calls him as kind as he is professional. A 2023 reviewer describes him turning up himself to tidy several plumbing problems and pricing them fairly. A September 2025 customer who used the firm for two jobs over several years describes both as on time and first rate. The work the business lists runs wider than repairs: toilet replacement, leak detection, pipe repair and water-line maintenance, plus heating systems, water heaters, drains and sewers, radiant heat and boiler repair and cleaning, with 24/7 emergency response. The Better Business Bureau accredited the business in 2017 and grades it A+. What is missing is volume. There are six reviews on file in total, spread from 2022 to 2025, across Google and the BBB, and the newest of them is from December 2025 — Google's 5-star average rests on ten ratings. That is a consistent record with nothing negative in it, but it is a small one, and it cannot tell you much about how the shop handles a large or complicated job. A Nextdoor neighbour in Harvard recommended the firm by name and phone number in December 2025, saying they had used him several times over the years. The BBB also lists a second licence number, 19784, which the state registry did not confirm here. If the job needs a specific credential, ask for the licence number and check it against the Commonwealth directly. For a straightforward residential plumbing or heating call in Harvard and the towns around it, the evidence points the same way every time.