White's Plumbing & Heating

White's Plumbing & Heating is a family-run Medford outfit that says it's been doing heating and plumbing work in the area for decades — the Better Business Bureau puts its founding at 1986 (40 years), while the company's own website says "over 34 years," a gap worth asking about but not itself alarming. It's licensed with the state as an active Massachusetts plumber, and the website describes oil-to-gas conversions, gas heating replacements, and water heater installs as its focus across dozens of eastern Massachusetts towns. The written record online is thin — just two reviews — and the two disagree sharply. A long-time customer, writing in late 2025, describes years of transparent pricing and "great rates," and says they'd recommend the company over any other plumbing and heating outfit. A more recent review, from January 2026, tells a different story: a same-day visit for a small sink leak that turned into a $280 repair plus a $75 trip charge — about $250 for roughly 35 minutes of labor on a $30 part — done, the reviewer says, without their approval first. Google's own tally across all 12 ratings averages 3.8 stars, but only these two carry any written detail. With a record this thin, the honest move is to ask for a firm, itemized price before any repair begins and to confirm approval is required before work proceeds — exactly what the negative review says didn't happen.