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Blue fox Home Improvement
Water damage repairs4.1
Verified record
William R Coffin & Sons is a family rubbish-removal operation running out of Harwich Port, serving Cape towns from Harwich and Dennis down to Chatham and Orleans. The company says it started in 1946 and is now run by the third generation of the same family, the kind of business Cape households, many of them seasonal, hire for weekly trash pickup, roll-off dumpsters, and the occasional dump run. Longtime customers describe a business that just works: one calls the office "unfailingly polite," the drivers "friendly and respectful," and says they've kept the account for years across both a rental and a home. A longtime seasonal customer says they've never had a missed pickup in 25 years of service and finds it easy to change dates. But a cluster of recent Google reviews tells a rougher story about billing. In 2026, multiple customers describe disputed "overage" and "rebilling" fees, including a $15 charge for a cardboard box left near the trash barrels and a doubled bill tied to a 4-barrel minimum policy; a 2023 review describes a similar overage dispute that ended in cancellation. A 2024 review goes further, alleging the owner told a caller "because you're a woman you wouldn't understand" during a billing dispute and hung up. Google's page shows 3.4 stars from 15 ratings overall, though only a handful of full reviews with text are visible, and they lean more negative than that headline number alone suggests, split between loyal multi-year customers and people who canceled over money disputes. There's no BBB rating (BBB says it doesn't have enough information to issue one) and the business isn't BBB-accredited, though BBB does confirm the 80-year history. Before booking seasonal service, ask specifically how the barrel-minimum and overage billing works. That's the recurring friction point in the record, not missed pickups or messy trucks.
I used Coffin the past two seasons, but this season I switched to Seaside and have been very happy. I think the other reviews regarding lack of customer service are likely accurate based on my experience. For me, the thing that precipitated the switch was an extra charge for a cardboard box that I had placed near where I store the trash barrels. I placed it there to get it out of my way and had planned on taking it to the recycling center to dispose of myself. When I saw the $15 charge on my bill, I called to explain that I hadn’t intended for that box to be taken. The person on the phone laughed and said that’s what happens when you put it there, like it was my fault, and didn’t offer to make any accommodation whatsoever. I paid the fee and said next season I’d try someone else. Glad I did.
Love this company! They have been servicing my rental and my home for years. They are always accommodating with last minute requests. The person who answers the phone has been unfailingly polite and willing to work with me. The drivers have been friendly and respectful. I wish other companies operated the same way.
Wanted to charge double, I thought it was a mistake. They replied: Because of the complaints over last years’ legitimate overage fees and subsequent rebilling fees due to ignoring those statements, the 4 barrel minimum with no extra taken will be required. This is will ensure no extra charges or rebilling fees. When they only sent one email invoice about the bill with 2 $15.00 charges for ‘rebilling’. When it says they will send monthly email for rebilling. I have used them for a few years before with no problems, however, this email and saying they are going to charge me double was a bit extreme.
Changed from another service which is no longer locally owned a year ago and Coffin &Sons has been great.
Worst service ever. The owner verbally abusive on phone because I didn't understand something about my bill and said, and I quote, "because you're a woman you wouldn't understand". I couldn't believe this. Cancelled service immediately.
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 7 new comments, added 1 new photo, established 2.2 rating
Water damage repairs4.1
