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Wisdom Roofing
Roofing results4.6
Local business · Harwich Port, MALocal business · 326 MA-28, Harwich Port, MA 02646
Verified record
Billing disputes are a recurring complaint from customers of William R Coffin & Sons, alongside praise for flexible pickups and courteous drivers. The Harwich Port business describes itself as a family-owned rubbish removal company serving the Lower and Outer Cape since 1946, with residential and commercial trash hauling, roll-off dumpsters and dump runs. It says second- and third-generation members of the original owner’s family operate the company. A July 2026 Google reviewer described a $15 charge for a cardboard box left near the trash barrels. The customer said they had intended to take the box to a recycling center themselves; when they called about the charge, the person on the phone laughed and declined to accommodate them. The customer paid the fee and subsequently switched services. Another reviewer, writing in May 2026, objected to what they described as a doubled charge and two $15 rebilling fees. That review reproduced a reply describing a four-barrel minimum, with no extra items taken, following disputes over earlier overage and rebilling charges. Earlier complaints also concerned bills. In a July 2023 review, a customer alleged overage charges for two pickups when only one had occurred and said they cancelled. A December 2024 reviewer said the owner was verbally abusive during a billing call and made a sexist remark: “because you’re a woman you wouldn’t understand.” That customer also reported cancelling service. These are customers’ descriptions of their experiences. Other customers describe a different experience. A June 2026 reviewer said the company had serviced both their rental property and their home for years, accommodated last-minute requests, and provided polite telephone service and friendly, respectful drivers. A June 2025 reviewer praised the company after switching from another service a year earlier. A Porch reviewer also praised reliable pickups and ease of scheduling changes. The company lists Harwich, Dennis, Yarmouth, Brewster, Orleans and Chatham as its service area. Google displays a 3.4-star average from 15 ratings. BBB identifies the business as non-accredited and has not issued it a rating.
I used Coffin the past two seasons, but this season I switched to Seaside and have been very happy. I think the other reviews regarding lack of customer service are likely accurate based on my experience. For me, the thing that precipitated the switch was an extra charge for a cardboard box that I had placed near where I store the trash barrels. I placed it there to get it out of my way and had planned on taking it to the recycling center to dispose of myself. When I saw the $15 charge on my bill, I called to explain that I hadn’t intended for that box to be taken. The person on the phone laughed and said that’s what happens when you put it there, like it was my fault, and didn’t offer to make any accommodation whatsoever. I paid the fee and said next season I’d try someone else. Glad I did.
Love this company! They have been servicing my rental and my home for years. They are always accommodating with last minute requests. The person who answers the phone has been unfailingly polite and willing to work with me. The drivers have been friendly and respectful. I wish other companies operated the same way.
Wanted to charge double, I thought it was a mistake. They replied: Because of the complaints over last years’ legitimate overage fees and subsequent rebilling fees due to ignoring those statements, the 4 barrel minimum with no extra taken will be required. This is will ensure no extra charges or rebilling fees. When they only sent one email invoice about the bill with 2 $15.00 charges for ‘rebilling’. When it says they will send monthly email for rebilling. I have used them for a few years before with no problems, however, this email and saying they are going to charge me double was a bit extreme.
Changed from another service which is no longer locally owned a year ago and Coffin &Sons has been great.
Worst service ever. The owner verbally abusive on phone because I didn't understand something about my bill and said, and I quote, "because you're a woman you wouldn't understand". I couldn't believe this. Cancelled service immediately.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Sep 30, 2026.
Roofing results4.6
