A Plus HVAC

A Plus HVAC works out of 26 Airport Dr in Westfield and is the company Western Massachusetts homeowners call when a furnace quits or an air-conditioning system needs replacing. The business says it was established in 2006 as a family operation and is run by owner Nathan LeMay, with Lisa LeMay also listed as an owner; its Better Business Bureau file puts the incorporation date at April 2006 and its years in business at 20. The work homeowners describe most often is whole-system replacement — outdated central air units, gas furnaces, ductless mini-split systems — followed by seasonal maintenance and diagnostic service calls. One customer had a mini-split system consulted on a Wednesday and finished the following Wednesday, exactly on the schedule quoted. Another, whose AC failed during a heat wave, went from quote to special order to installation and had a post-installation problem fixed quickly. A third wrote in July 2026 that a morning call about failed central air was repaired within hours. Individual technicians come up by name again and again — Spencer, Jeff, Derek, Keith, Matt, Kevin, Marc, John — usually for explaining the problem clearly and cleaning up afterward. That pattern across years, rather than any single review, is the strongest thing in the record. The company also holds a Massachusetts sheet metal licence, number 103-SM-B, which the state registry lists as active and held by A Plus Hvac Inc, and it has been recognised repeatedly for energy-efficiency work: COOL SMART awards in 2014 and 2015, and a 2024 MassLive Reader Raves award for Best Home Heating/Cooling Service. The complaints are worth reading before you book, and they cluster. Two 2026 reviewers called routine checkups overpriced at $249 and $299. One said a promised quote for a new compressor never came after five days. Another said the company does not answer its phones and returns calls on its own schedule. A 2026 indirect water heater installation took repeated return visits over several weeks without being resolved. In the sharpest complaint, a customer said an A Plus technician left two wires disconnected and a relay unaddressed, and a different company charged $428 to put it right; a separate reviewer disputed a $119 fee to revisit a furnace whose blower had been left in manual. If you want a licensed shop for a mini-split or system replacement in the Westfield area with a long, deep and mostly positive service history, this fits. Confirm the quoted price for maintenance visits, get the quote turnaround in writing, and ask how return visits are billed if a repair does not hold the first time.