Verified record
Aaron Pools & Spas is a Dartmouth outfit that does the full range of pool and spa work — above-ground and in-ground pool installs, saltwater conversions, liner replacements, hot tubs, swim spas, and paver patios — and holds an active, state-verified Massachusetts home improvement contractor license, through its parent company, Flanagan Enterprises, Inc. The Better Business Bureau accredits it with an A+ grade, and its Google page shows 4.5★ across 138 ratings. What stands out across dozens of reviews spanning 2021 to today is how consistently people credit the owner, Paul, by name — patient with first-time buyers working through their first pool purchase, staying in touch during a year-long COVID-era wait for an install, and still answering questions the same day years after a sale closes. The installation work draws the same kind of detail: a 2022 review described a torn 20-year-old liner replaced start to finish in a single day after a July 4th accident, and an August 2026 review described a crew that finished a liner replacement and then hooked up the pool equipment afterward without being asked to. The last six months alone have brought six reviews, all positive. The complaints on file cluster almost entirely around one thing: retail pricing, not the installation work. A 2022 review said a bottle of algaecide cost nearly double what nearby shops charge and couldn't be returned even unopened; separate reviews in 2021 and 2023 made the same point about chemical prices running high. A 2024 review called out bad management and undertrained staff without giving specifics, and one 2023 product review — despite listing real satisfaction alongside its complaints — carried a 1-star rating that reads more critical than the text underneath it. For an installation, a liner job, or a hot tub purchase, the written record here is deep and specific in a way a lot of contractors' isn't; if it's routine chemical or supply shopping, it's worth price-checking first.
Had an above ground pool outer wall and liner replaced bye Aaron's and the replacement went very well. The crew was fast and efficient and went above and beyond cleaning up after and exceeded my expectations bye hooking up my pool equipment after they were done which they did not have to do. Pool looks great and crew was exceptional.
We have been loyal customers of Aaron Pools since 2016 and have always been satisfied, but our recent experience was truly beyond phenomenal. We had a new liner installed, and from start to finish the team was exceptional. The installers were professional, kind, and courteous the entire time they were at our home. They took the extra time to walk us through every step of the process, explaining what they were doing and why, and answering all of our questions patiently. It’s clear they really care about their work and their customers. I also want to highlight the owner, Paul, who went the extra mile for us as well. His involvement, attention to detail, and genuine concern that everything was perfect truly stood out. You don’t often see that level of commitment from an owner, and it meant a lot to us. Aaron Pools has always been great, but this experience took it to another level. We couldn’t be happier with the result and the service we received. Highly recommend Aaron Pools to anyone looking for a company that goes above and beyond. Christine & Chris Bartel
They were very professional from beginning to end. They arrived on a date that we committed to, put the hot tub exactly where I wanted it .Following up with a person that’s coming to show us all the features of the hot tub itself. We even brought down a sample of the water to make sure we were given the right chemicals to use. I would highly recommend this place to anyone looking to buy a hot tub. Could not be happier!
From the time we first went in to meet with Paul through our pool installation, he was first class all the way. He and his team were always responsive, attentive and did everything possible to answer our many, many questions. It was important to them to ensure that we were well-informed and fully comfortable with our decisions and the overall process. Repeatedly Paul, and our field crew of Mickey, Al & Josh, went above and beyond. They educated us on the work being done and never left for the day without making sure we were fully satisfied with that day's work; while also informing us about what to expect the next day. In addition, the timeline the provided us once the work began was followed to a T. All the dates they gave us in regard to digging, wall framing, liner installation, water delivery, and yard leveling were all completed on time. If we could do it all over again, we wouldn't change a thing. We couldn't be happier with our experience at Aaron's and highly recommend Paul and his team!
As a first-time pool owner the staff a Aaron pools were top notch. I watched as they worked on replacing my liner. They took great care doing the job. they even saved the tadpoles that were in the pool. They did it all in one day ahead of schedule. I am very happy with the Quality and service.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 4, 2026.
Built four pools for one family4.6
Liner replacements4.3
Liner replacements4.3