ACD Refrigeration Equipment Co.

ACD Refrigeration Equipment Co. is a family-run HVAC and refrigeration outfit in Saugus that restaurant owners call when a walk-in cooler or ice machine goes down. The company describes itself as a 24-hour service firm operating since 1990 (Better Business Bureau listings put the start a few years earlier, in 1985), and it also handles residential and commercial AC and heating installation and repair. The clearest thread here is repeat commercial business. A restaurant customer who says they've used the company for over 20 years praised the crew as always on time and clear about the problem before doing the work, and a Boston property manager who relies on it across multiple properties called it a big help. In a 2024 review, a customer described technicians fixing refrigeration at two restaurants in one visit after another company had recommended replacing the compressors outright — a save the reviewer credited to a technician named Matt. The same technician turns up again in a 2022 review for a straightforward reach-in fridge compressor swap. A September 2026 review calls the company quick to respond and helpful. Not every account is glowing. Two reviews from mid-2025 described a tense phone call, with one customer saying the owner was rude and raised his voice at a first-time caller; on Google the business sits at 3.8 stars from 13 ratings, with a handful of one-line negative reviews mixed among the praise. On the Better Business Bureau, where it holds an A+ grade without being accredited and shows no filed complaints, its listing also names a Refrigeration Hoisting License number for the company — that's the Bureau's own listing, not something independently verified here. Worth asking about before booking: how the intake call typically goes, given the 2025 complaints about tone, and getting a clear quote up front given the spread in star ratings. For a restaurant, property manager, or homeowner with a refrigeration or HVAC problem that needs an experienced hand — especially compressor and ice-machine work — the long commercial relationships here are the strongest signal; a short conversation up front should settle whether the fit feels right.