Affordable Appliance

Affordable Appliance is a family-owned appliance repair and sales business based in Randolph, Massachusetts, self-reporting roots back to 1990 and serving Eastern Massachusetts, including Randolph, Wellesley, Newton and Foxboro. The company repairs and sells major home appliances: refrigerators, washers, dryers, ovens and dishwashers. Across dozens of Angi reviews from 2020 through 2025, homeowners consistently describe fast scheduling and technicians who diagnose the problem correctly on the first visit. In a 2020 review, a customer said a technician "was out to see our washer within a day" and had it fixed shortly after; in a 2024 review, another wrote "quick response. Quick appointment. Quick fix." A 2020 review of a refrigerator repair praised a technician for explaining the model number over the phone and having someone out within three hours. Several reviewers name specific technicians by name across different years, including Ken, Jeff and Will, and describe them as knowledgeable and professional. Angi currently shows the business rated 4.7 stars from 141 reviews. Not every job has gone smoothly. In a 2022 review, a homeowner described a roughly two-month wait on a special-order part with repeated unreturned calls before getting an answer. A 2021 review reported an oven repair that didn't fully hold its temperature and said a follow-up call went unanswered. In a 2020 review, a customer said a technician misdiagnosed a control-board issue and quoted a repair over $350 before the customer had the manufacturer resolve it directly for less; the business owner refunded that customer's diagnostic fee afterward and offered to make it right. A separate 2020 review described a poor prior experience with a different installer, which the company's own technician was called in to fix. For a homeowner who needs a common appliance repair fixed quickly, this track record points to fast scheduling and technicians who often get it right on the first visit. For a repair that may need a special-order part, it's worth asking upfront for a specific timeline and a firm date for a status callback before booking.