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Learning to look after a pool is part of what customers have turned to Agawam Poolman Pools for. A homeowner writing in August 2023 described Tim, Mary Anne and Stacy helping get the pool in shape while explaining which products to use and when. A May 2026 reviewer also praised the pool chemicals, knowledgeable staff and help with questions. Google gives the business 4.3 stars across 34 ratings. The company advertises pool maintenance and repairs, free estimates and 27 years in business. Its stated service area includes Agawam, Chicopee, Holyoke, Springfield, West Springfield and Westfield, among other towns. Older customers described help with specific problems. In a May 2022 review, a couple said they wanted a replacement pool heater before Memorial Day. When a manufacturing issue arose during the attempted installation, the business found another heater. In June 2022, another customer credited Tim and Maryanne with staying in touch during a busy week and preparing the pool on time for a home sale. A July 2026 Google reviewer called the staff knowledgeable but very rude and said they would avoid the business. That complaint contrasts with the May 2026 customer's praise for friendly assistance. BBB gives the business an A+ grade and lists an Office of Consumer Affairs & Business Regulations licence number, 165601.
Very knowledgeable but very rude. Will avoid this place
Best place to buy all your pool needs. We love the quality of chemicals, and the friendly, knowledgeable people that work there. They are always available to help and provide assistance with any questions that I have. They are the only place to go for all of your pool related needs.
I have dealt with this family-owned business all spring and summer now after purchasing a home with a pool. I have personally had experiences with tim, Mary Anne and Stacy. Everybody has been exceptional. This has been a learning experience for me and one that included a lot more chemistry and work than I knew. They have all treated me with patients and really went above and beyond not just helping me get my pool straight, but teaching me why we use certain products and when. My family and certainly my kids think everybody there for your help. If you have a pool or a hot tub and you live in the area do not waste your time going anywhere else and I highly recommend exclusively working with them!
Tim and Maryanne are dedicated to providing excellent service. They are always there for their customers. Service is not limited to just opening and closing dates. They are always available to provide help and advice throughout the year should any problems arise. This year, we had a sudden change of plans and needed immediate help. During their busiest week, they stayed in touch with us and found a way to prepare our pool on time for the sale of our home. A pool inspector couldn't have been more thorough checking every detail.
My husband and I moved to a house with a pool and we knew nothing about maintenance or upkeep. This year the heater needed to be replaced and we were hoping to have it done before Memorial Day. True to their word they went to install it and there was a manufacturing issue with the heater. Not only did they find a replacement heater- they also spent hours cleaning it to have it ready. We will be loyal customers from here on out. They care about their customers and really went the extra mile.
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2 changes recorded — last scanned Oct 1, 2026.
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