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A quick pool-leak repair persuaded a Drewnowski Pools & Spas customer to switch to the company for winter closing, according to a November 2025 Google review. The same customer said appointments had been mixed up a couple of times and the crew arrived on a different day, but still recommended the company. Drewnowski is based in Agawam. The company says on its Houzz profile that it has served western Massachusetts and northern Connecticut for over 50 years, offering pool and spa installations, repairs and maintenance. Its website reports 67 years in business and lists gunite pool renovation, vinyl liner replacement, pool openings and closings, cleaning and maintenance, plumbing repairs and leak detection, and filtration systems. Google gives it 4.6 stars from 102 ratings. In a July 2025 review, a customer who had moved into a home with a pool said Drewnowski fitted them into its maintenance schedule. The family’s questions were answered at the office, by phone and on site, and the reviewer described pricing as upfront, without hidden fees. A May 2025 reviewer seeking a custom pool liner said Bob helped choose the right liner and service manager Julie continued helping when filter issues arose afterward. A July 2024 reviewer said the company relined the pool, returned for thorough visits more than twice, and made suggestions intended to extend the liner’s life and improve enjoyment of the pool. In a December 2024 review about problems with a new spa, a customer said Bob was the only person to answer among roughly a dozen service providers called. He spent time troubleshooting on several occasions. His technicians came out the same day and solved most of the customer’s concerns; another element was still being worked on when the review was written, which the customer said was through no fault of the company. Houzz lists Massachusetts HIC number 177684 and Connecticut HIC number 638370 for Drewnowski; the company also prints those numbers on its website.
They did an excellent job. They fixed my pool leak quickly and professionally, and after seeing the quality of their work, I even switched to them for my winter closing. Although they mixed up the appointment a couple of times and came on a different day, their professional work more than made up for it, and they truly deserve 5 stars. Highly recommended.
Everyone that works here is customer focused (laser focused) and so if you're looking for a pool company with excellent customer service then look no further. From my personal experience: Moved into a home with a pool that needed to be maintained and this company was able to fit me into their schedule. They answered every single question my family had in person at the office, over the phone, and on-site. The technicians I've interacted with are all professional and knowledgeable. They are up-front with pricing (no hidden fees etc). TLDR: if you're looking for excellent customer service, professionalism, knowledge, and integrity then reach out to these folks!
I’m always completely honest when leaving a review. We needed to replace our custom pool liner. We got several quotes. From start to finish Drewnowski was awesome to deal with. Started with Bob who helped us through the right liner for our needs. Julie, the service manager…can’t say enough about her! She did everything to make sure we were happy, even after the fact when we had filter issues. Highly recommend…and I’m very picky 😊
I don’t even know where to start with this review. I absolutely cannot recommend Drewnowski enough for your pool and hot tub issues. I have had many issues with a brand new spa, and it was totally baffling to everyone that I spoke to about it. I had about a dozen calls into different service providers, and not one of them answered the phone except Bob at Drewnowski. He took time with me on several occasions, troubleshooting and trying to help me the best he could to get my spa up and running. His techs came out the same day and were able to solve most of my concerns, aside from another element we are still in the process of working on (through no fault of their own). The kindness, compassion and genuine empathy I have experienced from everyone here is unmatched, and to be honest, I wish I purchased my spa here instead!!! I’m so thankful to have found them, and they will have to deal with me as a life long customer. Thank you Bob and team for your outstanding service, and all of your efforts and kindness. We need more people like you in the world.
They relined the pool and were very attentive and caring. They came back for thorough visits more than twice and made appropriate suggestions to make our liner last longer and to help us enjoy our pool more. They were very pleasant and kind. We are grateful for their service. We will always use them for our service.
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2 changes recorded — last scanned Oct 1, 2026.
Pool liner replacement4.3
DIY pool package support from Clancy4.2
Pool leak repair4.1
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