Verified record
In December 2025 a customer had a pipe leak that meant opening up part of a ceiling and then working in a very confined space — a tedious repair, they wrote, that ended successfully. That is the kind of call Akian's customers describe, and they tend to name the people who turned up: George A. and Nathan on a February 2026 visit that replaced a faucet and a garbage disposal and cleared a clogged pipe, Chase and Jaelin in January 2026 to unclog a toilet and install a new one. The company is family-owned and works out of Trapelo Road in Belmont, though Houzz lists it in Watertown. Its stated service area is Watertown, Newton and Waltham, with coverage across Middlesex and Suffolk counties. The work spans both halves of the name: plumbing repairs, water heaters, drain cleaning, leak detection and emergency plumbing on one side; boilers, furnaces, heat pumps, ductless mini-splits and indoor air quality on the other, with a Heat Pump Store and 24/7 emergency response. Its Massachusetts HVAC licence, 935-SM-B, is active on the state registry, and Houzz lists a construction supervisor licence CS-108492 and a process pipe-fitter licence PJ-297706 for the company. The rating totals are large. Best Pick Reports has 4.8 from 870 ratings, 797 of them five stars; Angi has 4.8 from 231; HomeAdvisor 4.5 from 277; Houzz 5.0 from six. BBB accredits the company and grades it A+. The written accounts stretch back further than that. A December 2025 customer praised the communication from first contact through the final walk-through, and another that month said the crew diagnosed the problem, ordered the part and installed it quickly. In May 2019 a project started over a day early when a slot opened up and came in cheaper than quoted; a June 2019 customer recommended them specifically for replacing a water heater. The one bad account is from March 2019 and it is blunt: no one was sent out to fix the leak, and the customer was charged for an unfinished job. On the Best Pick side, 23 of the 870 ratings are a single star. For an awkward plumbing repair — a leak behind a ceiling, a disposal, a water heater — or for heat pump and boiler work around Watertown, Newton and Waltham, these accounts describe technicians who take the time and say what they are doing. Get the diagnosis and the price in writing before work starts, and settle up front what happens if the fix needs a second visit.
George A. and Nathan arrived as scheduled. They replaced the faucet, garbage disposal and cleared the clogged pipe. Throughout the time they were here, they were respectful and courteous. Whenever, I had a question, George was very responsive. After, the work was completed, I was able to test the faucet and garbage disposal. They also cleaned up after the work was completed. I would strongly recommend them for future jobs.
Chase & Jaelin came unclogged my toilet and installed a new toilet. They were professional and easy to work with.
From the initial contact to the final walk-through, their communication was top-notch.
They diagnosed the problem and were able to order the replacement part and install it quickly.
I had an issue with a pipe leak that involved opening up a portion of the ceiling and also working in a very confined space that presented a very tedious repair process that ended successfully.
Specializes in
Also offers
1 change recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Akian Plumbing & Home Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Service area
Service area
Languages
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Heat pump installs with expert ductwork and vents4.0
Handles ceiling-mounted HVAC units few others service3.9
Boiler replaced right after Thanksgiving3.6
Active HVAC license3.0
Fast emergency response2.9
