Freiner Company, Inc.

Freiner Company, Inc. is a Belmont plumbing and heating outfit whose reviews keep circling back to the same handful of technicians — Olivia, Dave, Carl, Hans, and Steve among them — described by name, again and again, as thorough and straightforward. One recurring theme: honesty when it would have been easier to sell something. One reviewer says another company quoted $15,000 to replace a tankless water heater's entire system; Freiner instead repaired the existing unit and re-did the pipes to make it safe, lending a loaner heater while a part was on order. Another describes Olivia and Hans fixing an issue that a different company had tried to upsell on. The jobs described range from routine to complex: a faulty valve causing a leak through 1st-floor ceiling light fixtures on a Sunday afternoon, a broken boiler fan motor keeping a household up at night, a full furnace replacement completed in a single day after homeowners chose Freiner over a cheaper bid for the confidence the team gave them, and a leaking pipe under a kitchen sink replaced by a technician who's been in the trade since 1989. Response times come up often — same-day fixes for water heaters, boilers, and shower valves, and a technician who stayed until nearly 8pm to be sure a leak was actually fixed. Not everything in the record is smooth. In a January 2025 review, a customer described being told there was no common $10 boiler part on the truck, being quoted $290 an hour, and then having Freiner decline to provide a quote at all. A November 2024 review described a water heater replacement that didn't restore hot water, calling the week that followed trying to get it resolved a "nightmare." Another review from that same period described a $500 bill for two hours of work, with an extra half hour added for driving time despite the job being in the same town as the office. And a 2024 review described being charged over $500 to drain an expansion tank, with the technician saying he'd even billed a client for his own traffic ticket during a service call. The company holds an active Massachusetts plumber license, is BBB accredited with an A+ rating, and shows a 4.8-star Google average from 92 ratings. For plumbing and heating work in the Belmont area, this is a company with a real base of specific, positive accounts and named technicians people ask for by name — worth getting a clear rate and scope in writing given the billing complaints on file.