Andersen Oil Company

Andersen Oil Company delivers home heating oil and works on the boilers and furnaces that burn it. It holds 4.2 stars from 132 Google ratings, and its website describes an oil delivery program with a prepaid fixed price and automatic delivery. The company says it has been in business 35 years. A 2026 customer wrote that, with their oil low on a Sunday morning, the Andersen truck was outside not 30 minutes later and filled them up, and the worker had to trudge through thigh-high snow to reach the tank. A 2025 customer said a tech arrived in less than an hour on a Saturday, despite 6 inches of fresh snow, and fixed two separate problems within about 30 minutes. A 2024 customer said the company replaced an oil tank and line in a crawl space, relocated the filter next to the boiler and removed an old copper line encased in mortar, finishing in 3 hours against a quote of 4-5 hours. A 2025 customer with an aging Crown boiler said the whole system needed replacing, the install was scheduled 2 business days out, and the installers spent extra time troubleshooting before they left. A 2021 customer described the installation of an Ascent Combi Boiler made by Energy Kinetics. A 2023 customer wrote that the company had difficulty finding what tripped their furnace off on a Thanksgiving visit, and when they called in the evening a couple of months later for the same issue, it was fixed for free rather than charged another off-hours fee. A 2026 customer of 9 years said getting oil suddenly took 6 days, with calls and emails unanswered and the delivery pushed back during the coldest stretch of winter. A 2026 customer said they asked on various occasions to cancel automatic delivery and it was not cancelled, and called the person answering the phone rude. A 2025 customer who called after hours as a non-customer said the issue was not fixed, they had to pay a different company to come back out, and staff gave them different information about the charges. A 2025 customer said that when they called as a newcomer asking about prices, they were first told delivery would be 3 days later, then the next day once they explained they had just moved to town. A 2022 customer said the worker delivered more than they had asked to pay for and the company still had them pay for the added amount.