Aquaknot Pools Inc

Aquaknot Pools puts custom gunite pools in the ground out of Weymouth, and how people talk about the company splits almost exactly along the line between building a pool and looking after one. The build side draws the detailed write-ups. A 2022 reviewer walked through a 25,000-gallon gunite pool from design to fill, crediting a project lead named Kristine with personally overseeing contractor timing and quality. A 2024 first-time homeowner said the whole in-ground build ran easily from first meeting to last. Houzz shows eleven project galleries across Massachusetts towns and a self-declared service area running from Greater Boston down the South Shore. Then there is the other half of the business. Its BBB and Houzz listings describe weekly valet visits, repairs, liner replacement, equipment installation and a retail counter doing water analysis, and that is where the recent complaints cluster. Google sits at 3.4 stars across 52 ratings, and five of the seven reviews posted since February 2026 are one or two stars. In July 2026 an Osterville homeowner said a 2025 rebuild ran late, leaked from the start after a light fixture was misinstalled, and had a completely warped liner within the year. In May 2026 another described opening the pool to a missing gasket and water leaking at the pump connection, months after the company replaced the motor and closed the pool. Older complaints echo the same shape. A 2024 reviewer signed a closing contract for October 1, had nobody show, and later found a fifth of the cover unattached to any anchor. A 2023 reviewer said problems that started the first winter after installation dragged on for years without a fix; another that year said a technician was careless and scratched their deck. Several one-star writers put the office at the center of it, describing calls that went unreturned and no accountability on follow-up. None of that erases a long history. Written reviews run from 2017 to 2026 across seven sources, its Massachusetts home improvement contractor registration is active in the company's own name, and its BBB page carries an A+ with accreditation dating to 1999. Regulars stay: one 2026 reviewer, a customer "for decades," named eight staff who kept working an awkward old-pool problem until it was solved, and a 2025 reviewer said a technician arrived early and had the pool motor running quickly. They are the stronger call for a custom gunite build, where the specific praise runs deepest and oldest. If you are hiring them for weekly maintenance, openings and closings, or warranty follow-up, pin down the schedule, the scope, and who owns the callback in writing first, because that is where the last two years of complaints land.