Auralis Water Restoration

Yes, our water heater sprung a leak. Jamie and Issac explained everything well and were very patient as I asked a lot of questions. The guys are honest, polite and professional. When they needed my attention in the office from where I work, they were also polite and courteous. I even forgot taking photos before they started working, which they grabbed, but were kind enough to explain the next steps of this journey of restoration/repair.

Ricardo and the team have helped me improve my understanding of dealing with problems involving water, despite having a great deal of experience in renovations. They were prompt, and they were professional. They dried the affected area, and kept checking on it throughout the process. We were pleased. I was not aware of this, but my claims adjuster said that remediation service were needed to settle a claim. I hope that I won’t need to use their services ever again, but they will definitely be my first choice if and when I do!

It is the best. Other than dealing with the insurance, everything went according to schedule. They would be recommended.

Fernando was called by a client to check out some repairs. He said, "I’ll be there Tomorrow." He beat us to it, took his sweet time with my client and explained everything clearly. It is obvious that he has won a loyal customer due to his outstanding customer service and his flawless work. !

Great job on the clean up and putting back everything, including plastering, trimming work, and painting. Tyler was there the same day as the leak and ensured a smooth process. I would definitely use them again.