Paul Davis Emergency Services of Newton, MA

Paul Davis Emergency Services of Newton, MA is a local franchise of the national Paul Davis restoration network, based on Adams St and built around the call nobody wants to make: a flooded basement, a kitchen fire, a sewage backup at 2 a.m. Its own site describes round-the-clock residential and commercial cleanup for water, fire, mold, storm, and biohazard damage across Newton. On Google, the business carries a 4.8-star rating from 26 ratings, and its review history stretches back to 2021 across several sites. The recurring theme in what people say about hiring them is speed and steady communication once a disaster hits — one customer credited owner Kevin Santaite and his crew with jumping in right away and staying in touch through the whole job, and Santaite's own description of the team echoes that focus: technicians trained specifically for rapid response to water, fire and smoke, storm, and sewer-backup emergencies. Not every account is glowing. A separate mention flags a complaint that a staff member's involvement in a customer's insurance claim caused the claim trouble rather than helping it along — worth asking about directly if you're planning to route the job through your insurer, since managing that process is part of what this company offers. The business is BBB accredited with an A+ rating and has held that status since 2012, and it says its technicians are IICRC-certified, the standard credential for water and mold restoration work. For a Newton-area flood, fire, or sewage emergency, this is a fast-response option with a reputation that leans positive — just get clear upfront on who's talking to your insurance company and how.