Basnett Plumbing, Heating, AC & Electrical

Basnett Plumbing, Heating, AC & Electrical works out of 438 King St in Littleton and covers four trades under one roof - plumbing, heating, cooling and electrical - plus indoor air quality work. The company told a trade publication it has been serving homeowners since 1987 and that its work is primarily residential with some light commercial. Massachusetts lists its HVAC licence 456-SM-B as active, and the Better Business Bureau shows it accredited with an A+ grade. What comes through most consistently in customer accounts is speed on urgent work. One homeowner called at 1:00 PM with a leaking water heater and had a new one installed by 5:00 PM the same day; another called at 8:30 AM about a dead boiler and had it serviced by 3:00 PM. After a storm brought a tree onto a power line and stripped the service off one house on a holiday, the homeowner wrote that Basnett was the only company of dozens contacted that returned the call and showed up. A washing-machine shutoff valve that failed five months after installation was replaced within an hour at no charge under warranty. Technicians are named over and over rather than described generically - Taylor Westcott, Jon, Bob, Matt, Wayne, Phineas, Kialy, Gabe Chaves for service calls, Anthony for quoting and project management - and the same names recur across separate jobs and years, which is unusual and reads as a stable crew. Reviewers repeatedly describe detailed explanations, before-and-after photos on maintenance visits, and clean work areas. On Reddit, a commenter said in August 2026 that "Basnett in Littleton is great" and that they used the company through Mass Save. Price is the recurring reservation, and it comes from several directions. A 2023 Reddit commenter who had a tankless water heater installed said it "seemed more expensive" while still rating the work professional. A five-star reviewer who had a water pressure valve replaced in 30 minutes still asked why simple things cost so much. A one-star reviewer in May 2026 called the company expensive on a water heater replacement, said a single technician spent half a day on a heavy swap, and reported the water smelled afterwards. A separate one-star reviewer that month said a first technician diagnosed a furnace control board after a power outage and they would not recommend Basnett for HVAC work. Those two complaints sit against 80 reviews in the last six months and 824 across six sources since 2021. For a Littleton-area homeowner wanting one licensed company that can handle a boiler, a panel and a bathroom, this is a deep and current track record - worth getting the quote in writing and confirming crew size on a heavy install.