Basnett Plumbing, Heating, AC & Electrical

Basnett Plumbing, Heating, AC & Electrical is a Littleton company that says it has served Massachusetts homeowners since 1987, working primarily residential jobs across plumbing, HVAC, electrical, and water/air filtration. Its written record is unusually deep for the trade — 824 reviews since 2021 across six sources, and a 4.9★ average from 1,543 Google ratings — with the same handful of technician names (Wayne, Phinias, Taylor, Bob, Jon) turning up again and again as the crew customers ask for by name. Speed under pressure is the thing that keeps showing up. One customer called at 8:30 a.m. about a broken boiler and had it fixed by 3 p.m. the same day, with the technician explaining the repair and taking photos before starting. Another lost power in a storm that knocked wiring off the house on a holiday, and Basnett was the only company that returned the call and showed up right away. When a shutoff valve they'd installed five months earlier developed a leak, a technician was out within the hour and the repair was covered under warranty at no charge. Beyond the plumbing and HVAC calls that make up most of the record, reviews also describe heat pump and furnace installs, oil burner replacements, and electrical work under the "Basnett Electric" name. Its Massachusetts HVAC license is active and registry-verified, and the Better Business Bureau lists it as an A+ accredited business. Two recent reviews stand out from an otherwise consistent record. In May 2026, a customer said a water heater swap was expensive for a single technician's half-day of work, and that the water started smelling within a week of the new unit going in. That same month, another customer reported ongoing furnace trouble after a cold-snap power outage and said they would not recommend Basnett for HVAC work, despite a technician diagnosing a control-board issue. For plumbing, heating, or electrical work in the Littleton area, the pattern in the reviews is a large team that shows up fast and explains what it's doing — worth asking about is a firm price up front, especially for a bigger appliance swap.