Bayside Mechanical Corp

Was never able to get Service or pay due to the fact, I waited 2 1/2 hours for a repair person who never showed. Not even a call or text explaining why they were a no-show. they did attempt to have me troubleshoot over the phone with them, which I did appreciate but not showing up for a supposed appointment was not good business etiquette. I hope in the future, they learned to call people and let them know. They are either running late or won’t be showing.

Extremely disappointed with the lack of response from this company. We reached out nearly three weeks ago about a problem that needed a follow-up site visit, and despite three follow up phone calls after the initial call, several text messages, and a couple of emails, we have not received a single response. No call back, no scheduling, nothing. And this is for a long time excellent customer of more than a decade. I was told on the first phone call that the company’s schedule was fairly full and it might be “3 or 4” weeks for a tech to come out. I understand things get busy. However, three weeks of complete silence after this many attempts to reach someone is not acceptable, especially for an unresolved issue—and particularly as we approach peak season for air conditioning. If you can't handle a service call, at minimum let your customers know what's going on instead of leaving them in the dark. Would not recommend based on this experience. Hoping this review prompts an actual response, since nothing else has.

Our AC unit stopped working during the recent heat & humidity spike. I left a message for Bayside on a Sunday. Received a call back promptly on Monday morning and they had a technician available that morning. The technician (Sean or Shawn) showed up just as promised and detected the problem in minutes. I was thinking it might need refrigerant but it was a faulty part on the outdoor unit. I was not expecting such a quick fix since heat waves always create a spike in service requests for HVAC units. Responsiveness, service quality and professionalism and price were all pleasant surprises.

My elderly Dad called because AC was not working. They came 3 times and each time after they left it did not work. They charged for each visit. We called another company to find the condenser was completely degraded. They lost an opportunity for a much larger job because they did not find a blatantly obvious problem. But they made a lot of money on those useless visits.

The people work there are exceptional and very easy to work with and they do such good work